.AVEVA is a global leader in industrial software. Our cutting-edge solutions are used by thousands of enterprises to deliver the essentials of life – such as energy, infrastructure, chemicals and minerals – safely, efficiently and more sustainably.We're the first software business in the world to have our sustainability targets validated by the SBTi, and we've been recognized for the transparency and ambition of our commitment to diversity, equity, and inclusion. We've also recently been named as one of the world's most innovative companies.If you're a curious and collaborative person who wants to make a big impact through technology, then we want to hear from you! Find out more at AVEVA Careers.Job Title: Services Director for Americas SDCReports to: Services VP, Americas Location: Mexico City (Hybrid)This position is responsible for managing the offshore delivery center in India providing project delivery services to customers in collaboration with regional delivery centers.AVEVA Software is looking for a competent leader to be based at their Mexico Office and manage a team of 30+ highly competent Project Managers, Engineering Managers, Solution Architects, Lead Engineers, and Application Consultants. This role will require working in the AVEVA Americas Services leadership team and enabling seamless large/distributed solution deliveries across the Americas region. The key goals for this role are:Capability ImprovementOwnership & Collaboration through effective stakeholder managementTransparency in the operationsCustomer Satisfaction - through On-time Project Delivery within acceptable QualityImprove Gross Margin through Higher UtilizationStakeholder ManagementApart from the above project delivery expectations, the role is also expected to participate in strategic business initiatives and help overall as a business enabler. Important responsibility of the candidate will be the capability to think ahead and put together a vision for the team in Mexico catering to growth. Critical attributes of this role are:Critical Thinking & Problem SolvingCollaborationStrategic & Clear Line of ThoughtTeam Building, Talent ManagementPositive AttitudeThe ideal candidate will have excellent communication skills, proven leadership skills, and a deep understanding of process industry and enterprise solution delivery.Responsibilities:Provide leadership and management of the Shared Delivery Center in North America (Mexico, USA, and Canada), including strategic planning, growth, account management, and delivery of projects. This position is responsible and accountable for revenue and net margins generated from this business and its yearly expected growth.Accountable and responsible for the overall success of projects and customer satisfaction. Key metrics include Project Margins, Revenue, Schedule, Quality, and Utilization.Direct Management of all resources required to deliver products and projects to customers