AVEVA is a global leader in industrial software. Our cutting-edge solutions are used by thousands of enterprises to deliver the essentials of life – such as energy, infrastructure, chemicals and minerals – safely, efficiently and more sustainably.We're the first software business in the world to have our sustainability targets validated by the SBTi, and we've been recognized for the transparency and ambition of our commitment to diversity, equity, and inclusion. We've also recently been named as one of the world's most innovative companies.If you're a curious and collaborative person who wants to make a big impact through technology, then we want to hear from you! Find out more at AVEVA Careers.Job Title: Services Director for Americas SDCReports to: Services VP, Americas Location: Mexico City (Hybrid)This position is responsible for managing the offshore delivery center in India providing project delivery services to customers in collaboration with regional delivery centers.AVEVA Software is looking for a competent leader to be based at their Mexico Office and manage a team of 30+ highly competent Project Managers, Engineering Managers, Solution Architects, Lead Engineers, and Application Consultants. This role will require working in the AVEVA Americas Services leadership team and enabling seamless large/distributed solution deliveries across the Americas region. The key goals for this role are:Capability ImprovementOwnership & Collaboration through effective stakeholder managementTransparency in the operationsCustomer Satisfaction - through On-time Project Delivery within acceptable QualityImprove Gross Margin through Higher UtilizationStakeholder ManagementApart from the above project delivery expectations, the role is also expected to participate in strategic business initiatives and help overall as a business enabler. Important responsibility of the candidate will be the capability to think ahead and put together a vision for the team in Mexico catering to growth. Critical attributes of this role are:Critical Thinking & Problem SolvingCollaborationStrategic & Clear Line of ThoughtTeam Building, Talent ManagementPositive AttitudeThe ideal candidate will have excellent communication skills, proven leadership skills, and a deep understanding of process industry and enterprise solution delivery.Responsibilities:Provide leadership and management of the Shared Delivery Center in North America (Mexico, USA, and Canada), including strategic planning, growth, account management, and delivery of projects. This position is responsible and accountable for revenue and net margins generated from this business and its yearly expected growth.Accountable and responsible for the overall success of projects and customer satisfaction. Key metrics include Project Margins, Revenue, Schedule, Quality, and Utilization.Direct Management of all resources required to deliver products and projects to customers.Leading, coaching, mentoring, and enabling managers within the Department.Manage & Maintain a customer-focused organization through an unmatched Domain, Product, and Application Culture throughout the delivery of customer-focused projects.Manage & Maintain a value-driven organization and drive further towards a high-value competitive cost organization.Maintain high levels of trust and confidence with stakeholders.Foster capability by knowledge sharing, Cross Skilling, and Cross Leveraging.Drive the organization towards a best-in-class service delivery organization through continuous improvement.Be the focal point for any risk escalation.Financial reporting of parameters related to this business, delivering high value with improved Gross Margins.Establish team growth strategies based on the projections and work with leadership to maintain balance for business continuity.Works across functions to achieve team growth, infrastructure, and retention requirements.Supports across sales and technical sales organization through sales pursuits and acts as a sales enabler function.Supports delivery teams with guidance on complex implementations, with deep domain knowledge and delivery experience.Supports project teams with Architecture and Build reviews to ensure high quality of deliverables.Works across functions to support strategic business objectives.Find out-of-the-box strategies to scale delivery capacity and reduce waste.Oversee/ensure the quality of delivery projects and provide out-of-the-box ideas to develop tools/applications to optimize the delivery cycle.Create, document, and implement detailed procedures to improve productivity and quality of deliveries.Managing key issues with customers in support of the department managers, and give presentations to customers providing solutions.Standardizing practices for remote engineering projects – QMS.Requirements:Bachelor's degree in Engineering Field, Computer Science, or related discipline.15+ years of progressively responsible experience with handling teams.Experience in delivering customer solutions involving enterprise applications with more than three products.Experience with managing cross-functional stakeholders, coming up with vision and mission for the growth of large teams.Fluent in English; read/write/speak.Ability and flexibility to travel.Proficient with Microsoft Office; Word, Excel, Outlook, Project.AVEVA requires all successful applicants to undergo and pass a comprehensive background check before they start employment. Background checks will be conducted in accordance with local laws and may, subject to those laws, include proof of educational attainment, employment history verification, proof of work authorization, criminal records, identity verification, and credit check. Certain positions dealing with sensitive and/or third-party personal data may involve additional background check criteria.AVEVA is an Equal Opportunity Employer. We are committed to being an exemplary employer with an inclusive culture, developing a workplace environment where all our employees are treated with dignity and respect. We value diversity and the expertise that people from different backgrounds bring to our business.Come and join AVEVA to create the transformative technology that enables our customers to engineer a better world.
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