.**Company Description**ServiceNow is making the world of work, work better for people. Our cloud-based platform and solutions deliver digital workflows that create great experiences and unlock productivity for employees and the enterprise. We're growing fast, innovating faster, and making an impact on our customers' and employees' lives in significant and important ways. With over 6,900 customers, we serve approximately 80% of the Fortune 500, and we're on the 2020 list of FORTUNE World's Most Admired Companies.®We're looking for people who are ready to jump right in and help us build on our incredible momentum, our diverse, engaged workforce, and our purpose to make the world of work, work better.Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.- Act as the primary point of contact for the customer with regards to ServiceNow's Expert and Success Services portfolio- Lead engagement negotiation, ensuring legal and operational stakeholder evaluations are performed resulting in acceptable organizational risk taken by ServiceNow- Work with the license and solution sales teams to ensure that Expert and Success services are appropriately positioned on all designated accounts. This may be through ServiceNow staff or through partners or a combination of both- Ensure that plans are developed such that the full array of licensed product may be deployed not just that which might be needed for a first project- After the initial license sale look for other business opportunities within designated accounts which may allow further ServiceNow products to be licensed and keep the sales organization appraised of any such opportunities- Drive the client to provide references- Exceed services sales quotas- Ensure successful transition to the Delivery organization through comprehensive briefings and handover- Identify business development plans for accounts with low customer satisfaction, low adoption/usage and upgrade requirements- Ensure that each Expert and or Success services proposal is contracted such that the chances of successful delivery; on time, on budget and delivering the agreed functionality are maximized- Ensure that each services proposal is drafted to maximize the chances of the client providing high marks for project satisfaction