.Setup and Launch Support, External FulfillmentExternal Fulfillment includes a variety of programs in which Amazon works hand in hand with a wide range of Sellers and Vendors to ship product from their warehouse. The Setup and Launch (SUL) Support is responsible for overseeing the daily operations of training and setup of the seller/vendor nodes, including AMZL integration, SSP adoption, and processes related to node status updates (deactivation, deprecation, and reactivation).This team is in charge of guiding the seller through the vast universe of Amazon's systems and leading them to success while doing business with our company.The ideal candidate must be able to communicate effectively with internal and external stakeholders, understanding the different needs of our business partners, and delivering consistent and good results among the operational trainings. This team is required to understand Amazon systems to identify root causes that prevent operations from functioning properly. The candidate needs to be analytical, capable of diving deep into root causes and proposing solutions, as well as mapping, improving, and streamlining onboarding processes. The candidate should be comfortable with traveling to vendors' warehouses as required.This role requires travel mostly throughout Mexico City and the Metro Zone, but also to different cities across the country. As a candidate, you must be willing to live in Mexico City or its metro area, with visits to vendors up to 100% of the time.Key Job ResponsibilitiesTrain Sellers on the operational processes within the External Fulfillment programs, guiding them through the different functions of the WMS, and ensuring a correct handover of information throughout the Learning Curve.Monitor the efficiency of the launches.Be organized with the agenda, while also being apt and prompt in notifying and updating about any given situation.Serve as the first point of contact between internal (business teams) and external (Vendors and Sellers) stakeholders.Train and direct seller's associates for action and conformance to norms and practices at seller's facilities.Create and track onboarding metrics.Deal with sellers as stakeholders/customers with outstanding communication, organizational, and follow-up skills.BASIC QUALIFICATIONSBachelor's degree1+ year of experience working with ExcelExperience in mapping processes, problem resolution, metrics tracking, defining priorities, and dealing with ambiguityPREFERRED QUALIFICATIONSBasic English skills, written and oralExperience in MS Access and SQLExperience in requirement gathering and ability to write clear and detailed requirement documentsPosted: October 15, 2024 (Updated 13 days ago)Posted: October 14, 2024 (Updated 18 days ago)Amazon is committed to a diverse and inclusive workplace