Setup And Launch Support, External Fulfillment

Bachelor degree
- 1+ year of experience working with Excel
- Experience in mapping processes, problems resolution, metrics tracking, defining priorities and dealing with ambiguity

External Fulfillment includes a variety of programs in which Amazon works hand in hand with a wide range of Sellers and Vendors to ship product from their warehouse. The Setup and Launch (SUL) Support is responsible of the oversee of the daily operations of training and set up of the seller/vendor nodes. The end to end of multiple duties, like the AMZL integration, the SSP adoption and processes related with nodes status update (deactivation, deprecation and reactivation).
This team is in charge of guiding the seller through the vast universe of Amazon's systems and lead them to success while doing business with our company.
Key job responsibilities
- Train Sellers on the operational processes within the External Fulfillment programs, guiding them through the different functions of the WMS, and ensuring a correct handover of information throughout the Learning Curve;
- Monitor the efficiency of the launches;
- Be organized with the agenda, while also being apt and prompt in notifying and updating about any given situation;
- Serve as the first Point of Contact between the internal (business teams) and external (Vendors and Sellers) stakeholders.
- Train and direct seller's associates for action and conformance of norms and practices at seller's facilities.
- Create and track onboarding metrics.
- Deal with sellers as stakeholders/customers with outstanding communication, organizational and follow-up skills.
- Basic English skills, written and oral
- Experience in MS Access and SQL
- Experience in requirement gathering and ability to write clear and detailed requirement document