Completed High School Diploma or Bachelor Degree in progress.1+ years of direct management experience of employees and their performance.1+ years of experience with performance metrics and process improvement.English basic level.Amazon opened its virtual doors in 1995 and strives to be the world's most customer-centric company, where customers can find and discover anything they might want to buy online.Delivery Shift Manager Jr is the support for the completely last mile operations within a delivery station.
The role is responsible for managing a +20 hourly team, safety metrics, attrition, payroll, shifts, vacations, overtime and the AMZL OPS metrics; delivery efficiency, number of routes, cost per shipment.
In addition, this role gives support in purchasing tools, services and consumables for the station.
**The impacts of this position are**:Operational KPIs and cost goals in the strategic plan.
The overriding goal is to maximize customer satisfaction and through this long term shareholder value.
**Responsibilities**:- Create balance between "Work hard" and "Have fun" with associates under scope- Ensure the team execution to accomplish the business goals- Support process improvement activities associated with process inefficiencies and/or new functions currently not performed in day-to-day operations- Processes Mapping activities.- Assist in the development, documentation, deployment and monitoring the key business processes which support all internal processes of AMZL Mexico.- Follow up the KPIs of operations within the delivery station.- Actively supports and promotes organization change.- Dive deep analysis of KPIs- Support the ACES team, customer service or other upcoming goals.- Measure drivers' performance, discipline and customer experience service- Internal audits execution.- Support and participate in the quality initiatives, process change initiatives and assist the business to achieve year on year improvements within its operating plan.- Implement change and/or develop new processes as required to provide ability to better service Amazon customers, focus on reducing cost.- Implement and develop the delivery stations workflow and metrics according to the standard work and book of processesMonterrey, MEXBachelor Degree completed.Demonstrated experience to effectively manage workload and meet aggressive deadlines.1+ years management experience in a delivery, manufacturing, production or distribution environment.Management of a minimum of 20 employees (including payroll, performance management, work-flow assignment).Interest in long-term career development in Logistics & Transportation.Experience working and managing 3PL operations.Fluent English.