Shift Manager Jr, Last Mile Operations

Completed High school diploma
- Basic English (A2)
- 2+ years' of previous work experience
- 1+ years' employee and performance management experience

At Amazon, we're working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. Amazon is one of the most recognizable brand names in the world and we distribute millions of products each year to our loyal customers.
Amazon is seeking a Shift Manager Jr to support its last mile operations within a Delivery Station. The role is responsible for managing a team of 20+ associates, safety metrics, attrition, payroll, shifts, vacations, overtime and the Amazon Logistics (AMZL) Operations (Ops) metrics; as well as delivery efficiency, number of routes, and cost per shipment. In addition, this role gives support in purchasing tools, services and consumables for the station.
**Job Specifics**:

- Availability to work a flexible schedule/shift/work area, including weekends, nights, and/or holidays

**The impacts of this position are**:
Operational KPIs and cost goals in the strategic plan. The overriding goal is to maximize customer satisfaction and through this long term shareholder value.
Key job responsibilities
- Create balance between "Work Hard" and "Have Fun" with associates under scope
- Ensure the team execution to accomplish the business goals
- Support process improvement activities associated with process inefficiencies and/or new functions currently not performed in day-to-day operations
- Assist in the development, documentation, deployment and monitoring the key business processes which support all internal processes of AMZL Mexico
- Follow up the KPIs of operations within the delivery station
- Actively support and promote organizational change
- Support the Amazon Customer Excellence System (ACES) team, customer service or other upcoming goals
- Measure drivers' performance, discipline and customer experience service
- Support and participate in quality and process change initiatives to assist the business in achieving year over year improvements within its operating plan
- Implement change and/or develop new processes as required to provide ability to better service
- Coach and mentor associate team to ensure that performance objectives are met while building positive employee relations and bench strength
- Completed Bachelor degree
- English Advanced
- Lean manufacturing Tools