At Amazon, we're working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. Amazon is one of the most recognizable brand names in the world and we distribute millions of products each year to our loyal customers.
Amazon is seeking a Shift Manager Jr to support its last mile operations within a Delivery Station. The role is responsible for managing a team of 20+ associates, safety metrics, attrition, payroll, shifts, vacations, overtime and the Amazon Logistics (AMZL) Operations (Ops) metrics; as well as delivery efficiency, number of routes, and cost per shipment. In addition, this role gives support in purchasing tools, services and consumables for the station.
The successful candidate will continuously improve the efficiency of delivery processes and instill a culture of customer obsession, safety, and best-practice sharing. This role also serves as a thought partner with other internal teams like project team to launch new stations and design new delivery models.
Job Specifics:- Availability to work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
The impacts of this position are operational KPIs and cost goals in the strategic plan. The overriding goal is to maximize customer satisfaction and through this long term shareholder value.
Key job responsibilitiesCreate balance between "Work Hard" and "Have Fun" with associates under scopeEnsure the team execution to accomplish the business goalsSupport process improvement activities associated with process inefficiencies and/or new functions currently not performed in day-to-day operationsAssist in the development, documentation, deployment and monitoring the key business processes which support all internal processes of AMZL MexicoFollow up the KPIs of operations within the delivery stationActively support and promote organizational changeSupport the Amazon Customer Excellence System (ACES) team, customer service or other upcoming goalsMeasure drivers' performance, discipline and customer experience serviceSupport and participate in quality and process change initiatives to assist the business in achieving year over year improvements within its operating planImplement change and/or develop new processes as required to provide ability to better serviceCoach and mentor associate team to ensure that performance objectives are met while building positive employee relations and bench strengthBASIC QUALIFICATIONSCompleted High school diplomaBasic English (A2)2+ years' of previous work experience1+ years' employee and performance management experiencePREFERRED QUALIFICATIONSAmazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
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