High School Diploma or Bachelor Degree in progress- 1+ years of direct management experience of employees and their performance.- 1+ years of experience with performance metrics- English Basic LevelJob summaryAmazon opened its virtual doors in 1995 and strives to be the world's most customer-centric company, where customers can find and discover anything they might want to buy online.Delivery Shift Manager Jr is the support for the completely last mile operations within a delivery station. The role is responsible for managing a +20 hourly team, safety metrics, attrition, payroll, shifts, vacations, overtime and the AMZL OPS metrics; delivery efficiency, number of routes, cost per shipment. In addition, this role gives support in purchasing tools, services and consumables for the station.**The impacts of this position are**:Operational KPIs and cost goals in the strategic plan. The overriding goal is to maximize customer satisfaction and through this long term shareholder value.**Responsibilities**:- Create balance between "Work hard" and "Have fun" with associates under scope- Ensure the team execution to accomplish the business goals- Support process improvement activities associated with process inefficiencies and/or new functions currently not performed in day-to-day operations- Processes Mapping activities.- Assist in the development, documentation, deployment and monitoring the key business processes which support all internal processes of AMZL Mexico.- Follow up the KPIs of operations within the delivery station.- Actively supports and promotes organization change.- Dive deep analysis of KPIs- Support the ACES team, customer service or other upcoming goals.- Measure drivers' performance, discipline and customer experience service- Internal audits execution.- Support and participate in the quality initiatives, process change initiatives and assist the business to achieve year on year improvements within its operating plan.- Implement change and/or develop new processes as required to provide ability to better service Amazon customers, focus on reducing cost.- Implement and develop the delivery stations workflow and metrics according to the standard work and book of processes- Ability to analyze ambiguous and rapidly changing data sets and identify key issues.- Demonstrated effective decision making in the midst of change in responsibilities, work processes, timeframes, performance expectations, organizational culture or work environment- Experienced in last mile industry or a manufacturing shop at least 2 years.- Demonstrated experience to effectively manage workload and meet aggressive deadlines.- Demonstrated strong analytical skills, attention to detail, problem-solving.- Demonstrated a strong track record of change management and understanding of what motivates others to change.- Demonstrated people managing for at least 1 year- English and Spanish: business conversation.
