3+ years of program or project management experience
- 3+ years of working cross functionally with tech and non-tech teams experience
- 3+ years of defining and implementing process improvement initiatives using data and metrics experience
- Bachelor's degree
- Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL
- Experience defining program requirements and using data and metrics to determine improvements
- English b2+
MX security & loss prevention teams provide investigate support to the Network Losses and Shrink program. The Network Losses Investigation Mgr. support the Amazon Loss Prevention team, including data interpretation, trending analysis, and overall department initiatives.
Key job responsibilities
- Manage world-class investigation strategy across Amazon Mx Supply Chain. Design investigation standards aligned with GSO standards, train loss prevention field members and serve as liaison to standardize shrink reduction mechanisms. Support Loss Prevention team, including data interpretation, trending analysis, and overall department initiatives
- Initiate, develop and resolve product loss associated with all Amazon sites in the format assigned to.
- Develop casework through analytics, surveillance, testing, and proven investigative tactics. Most casework will be thefts and fraud conducted on the road between various distribution points within the Amazon network or last mile between Amazon and the customer.
- Manage multiple investigations simultaneously while prioritizing and partnering with location resources to effectively identify and close incidents of theft
- Assist with the development and creation of exception reports and metrics which are key performance indicators, allowing for proactive prevention of loss and quick resolution of theft trends
- Enhance, track, and report on investigative metrics which are key performance indicators allowing performance improvements to achieve desired outcomes
- Assist with investigations of internal and external theft and fraud and conduct interviews when appropriate
- Identify, promote and implement security best practices in a designated delivery center
- Effectively partner with internal customers in evaluating current and future security services, processes and initiatives
- Coordinate data collection through database polling or data entry from multiple DC; and conduct analysis generating strategic and tactical interpretations
- This role will provide cross functional assistance to Loss Prevention, ACES, Operations, Retail, Amazon Transportation Services, 3P carriers, ASIST, Finances and Customer Experience.
- The scope of the Investigation program include: Shrinkage (In-Facility and In-Transit), Concessions and Fraud (Delivered Not Received-DNR and Return without Pickup - RWP), Network Damages, Materially Different Return (MDR), Recoveries, Sellers/Vendor reimburses and PQV's. In Facility Shrinkage considers amazon nodes (Customer Fulfillment, Sort centers & Delivery stations) and marketplaces where amazon inventory is storage (E-DSP, External fulfillment programs, We Pay, others)
Objectives must be aligned to RoW, Country and GSO Strategic objectives pursuing shrink reduction programs while mitigating malicious activity across threating amazon services.
- The NLI Mgr. is responsible to improve the Country Investigation acumen, train loss prevention field members, standardize resolution mechanisms, benchmark best practices across different geos and communicate the program performance in an standard cadence.
Mexico City, DIF, MEX
- 3+ years of driving end to end delivery, and communicating results to senior leadership experience
- 3+ years of driving process improvements experience
- Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
- Experience building processes, project management, and schedules