**Qualifications**:
- Hospitality - We're passionate about delivering exceptional guest experiences
- Integrity - We do the right thing, all the time
- Organized
- Focused on details
- Great physical and verbal communication
Reports to: Director of Sales
**Responsibilities**:
- Responsible for the coordination of the site inspections and fam trips.
- Create a great liaison with the operations team and good communication.
- Perform continuous tours in areas to ensure rooms and areas are constantly meeting or exceeding brand standards.
- Communicate and coordinate the agendas and programs sharing the most valuable information to the operations team through BEOs
- Conduct property tours.
- Know the property in detail to provide accurate information.
- Continuous follow up:
- During the site or fam being focused on their needs or comments - be like a detective
- After the site inspection of fam follow up to receive feedback.
- Analyze comp set to be able to answer customer's questions.
- Experienced to make decisions and carry out teamwork with the Guest Experience department in the coordination of "WOW" effects.
- Create amazing moments to exceed customer expectations.
- Develop and keep updated site inspection processes, tools and systems to measure level of success
- Prepare reports on weekly visits.
- Preparation post site visit reports.
**Qualifications**:
- Hospitality - We're passionate about delivering exceptional guest experiences
- Integrity - We do the right thing, all the time
- Organized
- Focused on details
- Great physical and verbal communication
Reports to: Director of Sales
**Responsibilities**:
- Responsible for the coordination of the site inspections and fam trips.
- Create a great liaison with the operations team and good communication.
- Perform continuous tours in areas to ensure rooms and areas are constantly meeting or exceeding brand standards.
- Communicate and coordinate the agendas and programs sharing the most valuable information to the operations team through BEOs
- Conduct property tours.
- Know the property in detail to provide accurate information.
- Continuous follow up:
- During the site or fam being focused on their needs or comments - be like a detective
- After the site inspection of fam follow up to receive feedback.
- Analyze comp set to be able to answer customer's questions.
- Experienced to make decisions and carry out teamwork with the Guest Experience department in the coordination of "WOW" effects.
- Create amazing moments to exceed customer expectations.
- Develop and keep updated site inspection processes, tools and systems to measure level of success
- Prepare reports on weekly visits.
- Preparation post site visit reports.
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels.
For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value.
Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.
Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day.
And, our amazing Team Members are at the heart of it all!