We are looking for a Lead Site Reliability Engineer who takes the initiative on developing and maintaining the system and services for our Cash Management Platform, automating the deployment process, ensuring system scaling, investigating and resolving outages, identifying and implementing preventive measures proactively, collaborating with key stakeholders, and continuously looking for ways to provide real-time visual feedback for all the metrics and statuses.What you will do:Proactively build and implement services to make IT and support better at their jobs.Design and implement dashboards that provide valuable real-time insights of platform key metrics.Lead engagement with software developers, DevOps, and other infrastructure engineers to integrate software development and delivery from inception to full operation, ensuring robust released software and systems.Optimize on-call rotations & processes.Ensure incidents assigned to the team are managed within agreed SLAs.Ensure alarms are documented in up-to-date Knowledge Base Articles.Conduct post-incident reviews to identify platform status.What we're looking for:Bachelor's degree in computer science or equivalent relevant to Site Reliability or Automation/development experience.7+ years' experience focused on Site Reliability Engineering or related position in some of the major Cloud Platforms.Experience in the automation of multi-tenant systems, preferably in a cloud environment.Good understanding of Site Reliability Engineering (SRE) philosophies, technologies, platforms, and tools, SLO management, incident resolution, and automation.Ability to explain technical concepts in clear, non-technical language.Experience building Infrastructure-As-Code.Experience in Docker, Kubernetes, and networking concepts.Experience with Grafana and Prometheus.Integration experience with PagerDuty, ServiceNow, and Datadog.Expertise with system and performance monitoring tools (Dynatrace, Splunk, etc.
).Hybrid position based in Mexico City, Monterrey, or Guadalajara.#J-18808-Ljbffr