.FICO (NYSE: FICO) is a leading global analytics software company, helping businesses in 100+ countries make better decisions. Join our world-class team today and fulfill your career potential!The OpportunityThe Site Reliability Engineering group is a global team tasked with providing 24x7 operational support of the company's Cloud, SaaS, ASP, and hosted solutions. Those who excel in this role have the willingness and ability to jump in and learn new technologies as well as move between them quickly.What You'll ContributeSupport the full stack of Public Cloud, Private Cloud, and hosted web-based applications.Customer centric focused driving a commitment towards preventing recurring problems and enhancing support processes.Manage the operations and stability of the environments in accordance with established procedures and best practices.Contribute to continuous improvement within those processes and procedures.Drive incidents to resolution.Implement, monitor, refresh, and perform disaster recovery tasks on all supported applications.What We're SeekingStrong problem-solving and analytical skills.Excellent English communication and interpersonal skills.Ability for building rapport and handling customers over high-pressure situations and escalations.Proven experience with RedHat Enterprise Linux (RHEL).Knowledge of web technologies (JBoss, Tomcat, Apache HTTP Server, Open AM). Outsystems is a plus.Support knowledge of cloud platform Amazon Web Services (AWS) such as EC2, EKS, Lambda, S3.Support knowledge of containerization technologies such as Docker and/or Kubernetes.Experience with observability tools such as Kibana, Splunk, Prometheus.Working knowledge of relational database systems – MySQL, SQL Server 2005/2008/2012, Oracle 11, and Oracle RAC.Experienced with LDAP design, implementation, and networking.Knowledge of Storage Management Solutions (SAN, NAS, etc.).Working knowledge of networking systems and protocols, firewalls, and TCP/IP networks, standards, and architectures. Hands-on knowledge of load balancers and firewalls is desired.Familiarity with ITIL standards and technologies (ServiceNow).Scripting/programming experience in Puppet, PowerShell, PERL, .NET, Python, bash, or UNIX Shell is a plus.Experience in full-stack software development with Java, debugging, and log analysis is also a plus.Our Offer to YouA culture and work environment strongly reflecting our core values: Act Like an Owner, Delight Our Customers, and Earn the Respect of Others.The opportunity to make a difference by leveraging your unique strengths.Highly competitive compensation and rewards.Flexible work options, opportunities to give back to your community, social events with colleagues, and a comprehensive benefits program inclusive of progressive parental leave.Why Make a Move to FICO?At FICO, you can develop your career with a leading organization in one of the fastest-growing fields in technology today – Big Data analytics