What you will doDay-to-day management of alerts, checking systems, and escalating issues as necessary; Be part of a team that provides 24x7 on-call support for critical SaaS events; Available in case of emergencies when team members are not available or need help; Documentation of issues and remediation steps; Proactively create appropriate monitors in the EKS/K8S ecosystem; Deploy to EKS/K8s cluster using Terraform and Helm; Learn and maintain existing infrastructure running under Docker Swarm; Improve existing infrastructure health by implementing checks and scripts to correct known issues; Maintenance anddevelopment of deployment code; Automating tasks that are currently executed manually; Implement/integrate new technologies in our Cloud Infrastructure; Collaborate with other teams and departments to provide the highest level of support and assistance; Apply a real customer focus when planning deployments/updates, having the customer in the forefront of the mind, and considering the impact on them before making changes; Work closely onsolutions with Support, Customer Success, Migration, and Professional Services teams to provide the best in class SaaS service to our customers; Perform RCA andtake necessary corrective actions to prevent the recurrence of issues; Create and assign alert-related actions to the appropriate team after the investigation; Handle support requests for environment-specific actions; Identify and provide automation requirements to improve RCA.Must havesHands-on AWS Cloud Engineer; Working knowledge of EKS/Terraform/Helm; Working Experience with Docker and Docker Swarm; Good understanding of AWS IAM roles and policies; Logging and Monitoring AWS Resources using CloudWatch logs; Experience working with Linux environment; Proficient in Bash and/or Python scripting; A strong understanding of web technologies such as REST APIs; Working Experience with monitoring solutions, such as Grafana, and Prometheus; Excellent oral and written communication skills; Customer-facingcommunication skills to effectively explain issues and RCAs to them; Experience in Product/Application Support for SaaS-based products; Understanding of APIs, Databases, Systems Architecture, and Design; Designing, implementing, and operating in a DevSecOps; Upper-intermediate English Level.AgileEngine is one of the Inc. 5000 fastest-growing companies in the US and a top-3 ranked dev shop according to Clutch.
We create award-winning custom software solutions that help companies across 15+ industries change the lives of millions.If you like a challenging environment where you're working with the best and are encouraged to learn and experiment every day, there's no better place — guaranteed!
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