SME - Senior Server Management (ECS Enhanced Operations Service) At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.
Purpose and Objectives RISE with SAP brings together the solutions and services our customers need for a true business transformation. RISE with SAP S/4HANA Cloud, private edition is a key deployment option for our customers' cloud transformation, providing a comprehensive cloud infrastructure and managed service offerings.
Within the Customer Services & Delivery (CS&D) Board area, the mission of the Enterprise Cloud Services (ECS) Delivery organization is to run and operate SAP's private cloud offering.
What you`ll do Enhanced Operations Service Specialist plays a pivotal role within the SAP ECS – Enhanced Operations Service (EOS) organization, serving as a trusted advisor responsible for safeguarding and optimizing strategic customers' investments in SAP Enterprise Cloud Services.
As an Enhanced Operations Service Specialist, you are responsible for:
Ensuring day-to-day quality service delivery and defining, tracking, and achieving various ambitious service KPIs and SLAs.Providing expert support for Linux OS/Windows and Infra customer issues.Participating in major incident handling and troubleshooting service request failures.Responding quickly during escalations and driving initiatives to improve operations and stability.Conducting root cause analysis for service request failures and defining corrective action plans.Coordinating work between various teams and collaborating with other units.Implementing continuous improvement initiatives to address customer pain points.Streamlining standard operating procedures with a focus on automation enhancements.Providing proactive operation services for customers.What you'll bring Strong experience in the administration of cloud platforms based on Linux operating systems in Azure, AWS, and Google Cloud.Practical experience with OS operation, upgrades, and security patching.Networking experience with TCP/IP, IP routing, NAT, and firewalls.Experience with network services like DNS and LDAP.Good understanding of IT security and OS hardening.Experience in script programming and server automation tools.Experience with server operations in large environments.Experience in problem management and root cause analysis methodologies.Education and Qualifications: 8+ years of related professional experience.Bachelor's degree or higher in Computer Science, Engineering, or Information Technologies Management.Cloud knowledge and experience in public cloud domains.Capacity to continuously acquire new knowledge independently.Good analytical and solution-oriented thinking.Very good communication and networking skills.Experience safeguarding customer relationships.Very good English language skills.Flexibility to work on weekends and off-hours.Please submit your Resume/CV in English. Bring out your best SAP innovations help more than four hundred thousand customers worldwide work together more efficiently. At SAP, you can bring out your best.
We win with inclusion SAP's culture of inclusion and focus on health and well-being help ensure that everyone feels included and can run at their best. SAP is proud to be an equal opportunity workplace and is an affirmative action employer.
EOE AA M/F/Vet/Disability: Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender, sexual orientation, gender identity, protected veteran status, or disability.
Requisition ID: 401373 | Work Area: Information Technology | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid.
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