.**Job Details****Manage Operational performance 40%**- Lead a team of 5- Responsible for daily oversight of team's activities and performance- Responsible for employee one-on-one reviews and performance audits- Identify and propose process or performance improvements to create a best-in-class department collaborating with key OTC leaders across different functions or business units- Support ITC Manager in resolving escalation issues and facilitate communication between internal and external customers- Confidently determine when to lead by example versus delegate to deliver results- Comply with collections strategy and SOX accounting guidelines- Contribute to team members' professional growth through training & development, mentoring/coaching, or performance improvement plans when necessary- Identify and assess complex problems for area of responsibility- Plan, coordinate, and monitor operations performance on agreed upon SLAs and key metrics- Alignment to strategic direction set by senior management when establishing near-term goals- Develop and publish weekly / monthly / quarterly key performance Indicators (KPIs) to stakeholders and executive management- Ensuring the team completes collections requirements to meet daily and month-end deadlines- Ensure timely monthly/ quarterly / annual closing of books of accounts and support in Internal/External Audits- Lead through transitions and increase organizational performance driving and embedding many competing initiatives**People Management 35%**- Manage credit analyst, master data analysts and tax analyst- Build high performing team and foster an inclusive environment- Accountable for performance management, talent development and succession planning- Coordinate activities of team members engaged in processes and sub-processes to deliver- Monitor Productivity and Efficiency of teams on a periodic basis**Stakeholder Management 15%**- Build & manage credible robust business relationships with key partners and stakeholders with a focus process maturity- Work closely with relevant stakeholders to drive the process strategy- Support queries related to collections disputes- Monitor and communicate Process Health in a timely and effective manner through the monthly performance dashboard- Close communication and partnership with Internal Audit teams as well as Group External Auditors- Responsible for business escalations and provide active resolutions**Drive Process Improvement Strategy 10%**- Drive the defined process initiatives**Education, Experience, Skills**- Bachelor's/Master's degree in Accounting, Finance or Business Administration.- Continuous improvement training (e.G
