Hi, we're FeverWe're excited you are checking out this job offer.We are _the_ leading global live-entertainment discovery tech platform with a clear mission**:To democratize access to culture and entertainment.**How do we achieve our mission? Fever has developed a proprietary technology that inspires a global community of over 125M people through personalized and curated experiences in their local city whilst empowering entertainment and event creators to reach new audiences and enhance their experience.Sounds amazing, right?**About you**- You can work on a night schedule (22:00-06:00).- You have a native level or proficiency in Spanish and English. Portuguese, Italian, French or German as a third language is a plus.- You have experience as a community manager, customer service or similar role.- You have a deep passion for Digital Marketing and Social Media! You can demonstrate your ability to adapt to the extremely fast-moving world of a digital startup business.- You have attention to detail, and you are a critical thinker and problem solver.- You love being part of a dynamic team in a growing company.- You are based in Mexico.**About the role**- Build relationships with customers, potential customers, industry professionals and influencers.- Respond to comments and customer queries in a timely manner. Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.- Monitor and report on feedback and online reviews.- Follow communication procedures, guidelines, and policies.- Set, plan and implement social media and communication campaigns and strategies to engage our users.- Go the extra mile to engage customers.**Benefits & Perks**- Opportunity to have a real impact in a high-growth global category leader- 40% discount on all Fever events and experiences- Work in a location in the heart of Mexico City with the option to work remotely anywhere in Mexico- Responsibility from day one and professional and personal growth- Great work environment with a young, international team of talented people to work with!- Health insurance.- Gympass membership- We have free food, drink and fruit at the office!LI-RemoteThank you for considering joining Fever. We cannot wait to learn more about you!If you want to learn more about us: Fever's Blog | Tech.Eu |TechCrunchFever is committed to creating an inclusive and diverse workspace where everyone's background and ideas count. Our main goal is to find the best possible talent regardless of place of birth, racial or ethnic origin, gender, gender identity, religion, opinion, sexual orientation, disability, pregnancy, marital status, age or caring responsibilities. We encourage everyone to apply!If you require any kind of accommodation during the selection process please contact our Talent team so we can help you by providing a welcoming and seamless journey.