Company Description
**Job Description**:
**Required Experience**:2 years of experience working as a community manager or social media manager
**Required Languages**: Fluent or C2 level in Spanish (Latin American based) and English
**Required Location**:Latin America
**Work Hours**:9am to 5pm (central time zone)
**Position Type**: Full-time
Please upload your resume in English.
**Qualifications**:
- 2 years of experience working as a community manager or social media manager are required
- Fluent or C2 level in English and Latin American based Spanish is required (written and spoken)
- Experience in external communications and/or copywriting
- Great knowledge of the inner working of social media platforms
- You are skilled at problem-solving skills and can not only clearly identify, define, and articulate problems but develop creative solutions for them
- Strong attention to detail, with the ability to explain complex processes to unfamiliar audiences
- Ability to think fast, work proactively, and remain diligent in a highly dynamic and fast-paced environment
- Excellent interpersonal communication skills, both written and verbal, including experience translating technical concepts and decisions to non-technical staff
- A strong business acumen and demonstrated ability to manage competing priorities for multiple stakeholders
**About the position**:
- Become a social media expert and help our client through their digital transformation with the full back up of our agency in your corner
- Be the community management champion and monitor the client's social media accounts through Sprinklr
- Support the monthly editorial content planning and post scheduling
- Actively engage with audience on social media platforms after assessing inbound messages and user profiles and draft responses with the support of a pre-approved response book or other sources
- Work with cross-functional partners including agency colleagues as well as client's department teams (Marketing, Communications, Business Development etc.) on response approvals and playbook updates
- Prepare monthly data analysis reports on content and engagement performance