To be the natural reference for customer data, digital customer experience and CRM campaigns, in order to provide support to different projects in areas such as Marketing, After Sales and other business units which. Proactive monitoring of customer data and CRM campaigns, in order to identify new customer opportunities and business risks.**Key Responsibilities**:- To define and develop our customer data strategy, including the life cycle of the data, access, inputs, outputs, integrity, quality and structure.- Development of integration and maintenance of customer data.- To guarantee the performance of data and customer campaigns strategies in accordance with business KPIs- Responsible for the customer experience process in digital and remote points of contact- Implementation of data acquisition, modeling and reports- Definition and implementation of the digital customer journey strategy- Act as the main escalation point for solving problems related to our data domain, being able to prioritize the different evolution and development activities of the Master Data Standards- Revise / approve the Master Data standards to ensure that any change of key elements in the Data standard is sufficiently understood and its impact is fully evaluated- Management, planning and execution of a budget- Lead the implementation of tools and platforms to support a World Class Customer experience and loyalty programs- Establish standards for data management and define the Roadmap of business data models- Implement and manage data models for new sources of information.**Qualifications & Certifications**:- Bachelor's degree in Technology, Information, Engineering or equivalent- English Language- Proficient in database management and data analytics- Proficient in business analytics and business intelligence- Adobe Campaign / Marketing Automation Campaigns platforms- Salesforce, SICOP or other CRM platforms- Process design and data modelingTipo de puesto: Tiempo completoSueldo: $15,000.00 - $17,500.00 al mesHorario:- Horas extra- Todos los fines de semana- Turno de 8 horasPrestaciones:- Horarios flexibles- Programa de referidosTipos de compensaciones:- Bono de productividadExperiência:- 5G: 2 años (Obligatorio)Licencia/Certificación:- Social Media (Obligatorio)Lugar de trabajo: Empleo presencialFecha límite para postularse: 15/06/2024Fecha de inicio prevista: 01/06/2024
