.There are 7 billion people on this planet. And by 2050, there will be 2 billion more... many moving into urban centers at an unprecedented rate. Making sure there is enough food, fiber and infrastructure for our rapidly growing world is what we're all about at John Deere. And it's why we're investing in our people and our technology like never before in our 175-year history. Here the world's brightest minds are tackling the world's biggest challenges. If you believe one person can make the world a better place, we'll put you to work. RIGHT NOW.**Title**:Software Analyst**Primary Location**:Mexico (MX) - Nuevo León JD Shared Svcs-Monterrey**Function**:Technology (CA)John Deere is a foremost leader in the ag equipment business, and we continue to put a solid stamp on other industries. For over 150 years, the company's portfolio of groundbreaking products has grown to include industries related to and outside of agriculture, including Turf, Construction and Forestry and Wind Technologies. The image of John Deere is no longer that of a signature green tractor meandering across a field; it's been replaced withan image of acceleration, swift progress, and innovative leaping toward the company's 200th year. The product line alone serves as proof with advances in machine performance, equipment automation, fleet management, and John Deere's ongoing investment in emerging markets.**Main Responsibilities**:- Works as member of Agile support team.- Collaborate with stakeholders and team members to ensure features work as designed and are free of issues.- Completes analysis and definition activities required to enable implementation of software solutions.- Troubleshoots reported problems and incidents, and supports their resolution.- Creates necessary documentation to facilitate long-term support of product.- Participates in root cause analysis and resolution of production support issues.- Follows all ITIL support processes.- Owns Knowledge Transfer to new members for End user facing support and processes.**What Skills You Need**:- 2 or more years of experience performing analysis, definition, and business requirements gathering activities as they relate to the delivery of technical solutions.- Basic understanding of Incident, Problem and Change Management processes.- Experience working with multiple integrated systems.- Architectural understanding of Client/Server interactions.- Understanding/experience with Linux and Windows Operating systems and Infrastructure.- Excellence in verbal and written communication forms.- Ability to manage many competing priorities/requests in a fast-paced environment.- Appetite for continuous learning and willingness/dedication to develop technical skills needed to further develop, transform, and modernize MCAD & Visualization Engineering products, processes, and solutions using a DevOps mindset.- Self-starter willing to take the initiative to resolve technical issues and continuously improve IT products and** **services