.Time Type: Full timePosted on: Posted 30 Days AgoDescription:HP is the world's leading personal systems and printing company, creating technology that makes life better for everyone, everywhere. Our innovation springs from a team of individuals, each collaborating and contributing their own perspectives, knowledge, and experience to advance the way the world works and lives.We are looking for visionaries, like you, who are ready to make a purposeful impact on the way the world works.Job Summary:The role specializes in working with cross-functional teams by supporting group progress including scheduling, prioritizing, expectation setting, and cost management for projects relating to information system improvements.Responsibilities:Provide business product support, documentation, and issue resolution for Print and Personal Systems New Product Introductions (NPIs) and Current Product Enhancements (CPEs).Provide cross-asset support and issue resolution for all Print and Personal Systems NPIs / CPEs.Establish and maintain proactive and effective business relationships across product partner and asset lines.Resolve or escalate problematic product line issues to business partners as necessary.Perform validations of product web pages built with software availability/download functionality.Troubleshoot issues affecting the publishing process.Create DQL to generate reports and analyze DQL Translation Reports.Manage content in SOAR and Genesis and manage reference tables used to populate dropdown lists.Role will require performing software delivery and data interpretation/conversion services and supporting content quality assurance.Submit and ensure accuracy of software support data into existing business databases.Track submissions through the conversion and database delivery process.Ensure submitted data meets established client standards and resolve non-standard submissions.Provide feedback/training to upstream partners on compliance with established rules.Maintain accurate conversion templates and documentation.Migrate content from database to database as needed.Maintain updated process/training documentation for all tasks.Collect metrics for operational reporting needs.Perform testing on apps in support of UAT.Education & Experience:Four-year or Graduate Degree in Computer Science, Information Technology, or related discipline, or commensurate work experience.Typically has 3-5 years of work experience, or an advanced degree with work experience.Preferred Certifications:ITIL or other relevant certifications.Knowledge & Skills:Project management, planning, and process improvements.Information technology and systems integration.Effective communication and customer centricity.Impact & Scope:Impacts function and leads projects requiring understanding of multiple disciplines.Disclaimer:This job description describes the general nature and level of work performed in this role
