.To be able to perform the following: Set up initial mappings of applications for ease of use based on stakeholder requirements.Create and manage alerting methods for all applications, leveraging automation tools where applicable.Develop zonings and heatmaps based on stakeholder requirements and share with appropriate team members.Analyze errors across the portfolio of applications and products to identify and resolve customer friction points, aiding Engineering teams in rapid issue resolution.Work with various stakeholders to review and analyze session replays, addressing specific errors or issues identified through customer service interactions.Prepare and distribute reports to leadership, offering recommendations based on findings to help increase conversions and reduce user friction.Required: Bachelor's degree in computer science, Information Technology, or a related field.2+ years proven experience as a software engineer or similar role.Strong analytical skills and problem-solving abilities.Fluent in English.Technical Skills: Proficiency in SQL, JavaScript, HTML, and other relevant programming languages.Experience with data analytics platforms and big data technologies.Familiarity with cloud computing platforms.Strategic and Interpersonal Skills: Ability to manage multiple tasks and projects simultaneously.Strong problem-solving skills and the ability to provide technical leadership across departments.Excellent communication and teamwork abilities.Eager to learn new technologies and innovate.Nice to have: Knowledge of big data technologies and experience with cloud computing platforms.Experience working within a SaFe Agile methodology environment.Experience with ETL tools, data modeling, and data warehousing.Experience with data analytics platforms to provide comprehensive data analysis and insights.Contentsquare, Adobe Analytics, Adobe Launch experience.What you will do: Strategic Planning: Execute on our Analytics & Experimentation strategies for the continued rollout and deployment across all the tools we support.Align our strategy across all Product stakeholders to meet company business goals and initiatives.Be an advocate for all areas we focus on including Analytics, Experimentation, and Dashboarding visualizations.Champion our work across all teams and be the technical backbone to progress implementations internally and for 3rd party application integration and implementations.Technical Management and Optimization: Be part of the team who will continuously monitor and optimize our tools in conjunction with providing the appropriate data.Assist with implementing and enforcing governance policies, standards, procedures for the use of our analytical tools ensuring compliance with regulatory requirements.Develop and maintain integrations between 3rd party apps and our own apps.Perform regular data integrity audits between analytics tools to ensure accurate data for purposes of security, compliance, and consistency
