.Flex is the diversified manufacturing partner of choice that helps market-leading brands design, build and deliver innovative products that improve the world.We believe in the power of diversity and inclusion and cultivate a workplace culture of belonging that views uniqueness as a competitive edge and builds a community that enables our people to push the limits of innovation to make great products that create value and improve people's lives.A career at Flex offers the opportunity to make a difference and invest in your growth in a respectful, inclusive, and collaborative environment. If you are excited about a role but don't meet every bullet point, we encourage you to apply and join us to create the extraordinary.Job SummaryTo support our extraordinary teams who build great products and contribute to our growth, we're looking to add a Software Engineer located in Guadalajara, North Campus.Reporting to the Senior Manager - Engineering Services, the Software Engineer role will serve as the second point of contact between the customer and IT. He will record the occurrence and solution of second-level support incidents, in addition to the implementation and registration of solutions to failures in IT services in FCS Service configurations.What a typical day looks like:Manage and Support IT applications based on support standards and propose new tools for these purposes.Acts as 2nd level escalation contact for IT administrators and Global Helpdesk on applications implementation assignments.Diagnose application data quality issues.Assess causes of problems and provide technical support and direction to the project team to resolve issues.Project Management on Tools Deployment.Prepares standard operating procedures for the day-to-day maintenance of the Flex client infrastructure and implements adequate administrative tools and processes while ensuring monitoring and controls are in place to ensure stability of systems.Establishes clear communication channels and ensures proper feedback mechanisms are in place with customers, peers, and cross-functional teams.Ensures minimum MTTR (Mean Time to Repair), while fixing problems; follows up with proper root cause analysis, and corrective & preventive actions to increase MTBF (Mean Time Between Failures).Proposes system enhancements (software updates).Identifies, explores, and resolves program deficiencies.Provides software development and consultation to prospective users.Interfaces with and guides customer product development calls and meetings.The experience we're looking to add to our team:BA/BS or equivalent work experience.Experience as a Sys analyst and/or support.Knowledge of Microsoft SQL (Troubleshooting).Knowledge of .NET.Intermediate English – Advanced.What you'll receive for the great work you provide:Competitive Salary.Life & Medical insurance.Christmas Bonus.Food Coupons.Saving Fund.Life Insurance
