.**Company Description**Etsy is the global marketplace for unique and creative goods. We build, power, and evolve the tools and technologies that connect millions of entrepreneurs with millions of buyers around the world. As an Etsy Inc. employee, whether a team member of Etsy, Reverb, or Depop, you will tackle unique, meaningful, and large-scale problems alongside passionate coworkers, all the while making a rewarding impact and Keeping Commerce Human.**What's the Role?**Etsy is looking for a software engineer to join the Etsy Service team! This team's primary responsibility is to build features and tooling which support buyers and sellers when they need help with an order or help with their shop. This involves multi-functional collaboration with product managers, designers, data analysts, and engineering teams to deliver high-quality experiences across multiple channels, including Zendesk, support chat, and order help requests.As a Software Engineer II on our team, you will be responsible for:- Building and maintaining software written in PHP and React/Typescript- Close attention to detail, with the ability to translate design and product requirements to production-ready code- Work closely with third-party APIs, such as Zendesk, to provide stellar support to our buyers- Strong communication that adapts to technical and non-technical audiences- Consistently and proactively breaking down large features into multiple stages for delivery- Identifying and resolving difficult architectural and technical trade-offsThis is a full-time position reporting to the Engineering Manager of the team. In addition to salary, you will also be eligible for an equity package, an annual performance bonus, and our competitive benefits that support you and your family as part of your total rewards package at Etsy.**What's this team like at Etsy?**The Etsy Service team is a team of software engineers spread across the US and Mexico. The team is committed to building, optimizing, and maintaining the systems which support our sellers and buyers. The team works closely with product managers, designers, data analysts, and engineering teams to deliver high-quality experiences across multiple channels, including Zendesk, the help center, and order help requests
