.DescripciónThe companyToshiba is a provider of technology servicr retail businesses to create high- digital platforms and products that accelerate time to market. Our diverse and adaptable teams provide the right mix of and methodologies to deliver results as we collaborate with our clients' teams ster innovation through continuous learning.Our peopleAt Toshiba, all team members are empowered to take responsibility and develop innovative to our customers' most challenging problems. To retain and develop Confidencial, ster a work environment that celebrates creativity, encourages skill development, and enables multidisciplinary collaborationCome join our Toshiba Software Support team !!!We are responsibr resolving issues in our complex software star our global retail customers. Whether it's bxes or providing other creative, we are essential in maintaining world-wide revenr top retailers.Every day, our team learns something new. If you are passionate about learning daily, this is the team to join. We are continuously exploring and building new support methodologies and techniques; enhancing our support processes; creating debugging tools; interacting with customers; and improving our team's soft and hard skills.Your creativity and drir positive changes is required, not just to propose but also to take ownership of implementation. This could be in our internal Stack Overflow support instance, modifying or creating new Jenkins jobs, test automation, changing or adding new customer environments in our support infrastructure (virtualized or physical). We have a lot to do, and we are lookir great technical people like you to be part of a team that delivers outstanding support.Our Support organization is currently involved willowing technologies:Java, JavaScript, C, Linux, cloud, docker, microservices, Ovirt, Jenkins, MongoDB, DB2, PostgreSQL, OpenAPI, and many other technologies aameworks."Responsibilities L3 Software Support Engineer:Analyze traces/customer logs to identify product bugs and their.Define and implement SW bxes, perform unit testing.Attempt the recreation of customer issues on his/her local environments (virtual or physical).Update our internal/rnal databases with information about technical issues and useful discussions with customers.Shaature requests and effective workarounds with customers and team members.Keep customers informed about issues being worked/analyzed, providiequent, and meaningful updates.Drive Software improvements upstream to development and test groups to reduce defects getting to.Engages with othnctions and organizations to resolve issues (e.G., other products, services, HW/drivers, etc.).Contributes to efforts to optimize current processes, often collaborating with other groups within Support to improve day-to-day activities