Workplace Type: RemoteBusiness Unit: EAMResponsibilitiesThis position involves support of the Enterprise Asset Management products. The ideal candidate will work with integrated applications in Customer Support. Tasks will include:Providing support to internal and external customers for product related issuesInterfacing with internal customers, including software development and product planningAssisting with workshops and training as neededPerforming technical tasks in support of installation and maintenance of EAM ProductsProactively keeps customer informed of how and when problems are resolved with focus on retention and reference ability.Involved in any additional follow up, testing and troubleshooting including remote desktop viewing through tools such as WebEx, Microsoft Team, Zoom.Responsible for appropriate referral to other support analysts, provides feedback to Development with guidance from mentor (more senior analysts) and liaises with other Departments.Focuses on developing knowledge in specific product suite or operating environments.Contributes information to the Support knowledge base.Manages workload effectively following Support Procedures.Troubleshooting technical part of the product (jboss, apache, database, sql code, cognos, webservices, adfs, deployment, log, GIS, Esri, etc)Previous experience working in Support and TroubleshootingGood problem solving and analytic skills.Team player with the ability to build strong peer and interpersonal relationships.Strong organizational and multi-tasking skills.Able to provide oral and written communication that effectively articulates complex ideas.User of Microsoft Office applicationsEducation / QualificationsBasic QualificationsBachelor's degree in business or computer science or has equivalent technical training and/or work experiencePreferred QualificationsPossesses working knowledge of operating environments and basic knowledge of product functionalityBasic knowledge of Oracle and Microsoft SQL databasesTechnical backgroundExperience with Maintenance Software#J-18808-Ljbffr