**Location**: Tijuana, BC, Mexico (Zona Rio)Teradata Sustaining Engineering is an expert team of software engineers focused on delivering deep-level technical support to our customers. Building upon your foundational Software Engineering and Database skills, you will develop a thorough understanding of the Teradata products, their associated tools and platforms, and the ability to clearly articulate findings, decisions, and solutions. We're targeting a highly motivated and creative software engineer for this entry-level position who is ready to contribute to Teradata's success. Teradata's Customer Service Organization has four levels of expertise to handle customer issues and Sustaining Engineering represents the highest level of expertise. As such, Sustaining Engineering is responsible to implement a final software fix for the customer issue.**Key Areas of Responsibility**:Product/Problem analysis to determine the root cause of defects in Teradata Database softwareImplement software fixes, perform tests, and merge fixes into the code base for software defects reported in DR (Discrepancy Report) or JIRA.Interface into other organizations (internal and external). Ability to maneuver cross-organizationally and demonstrate a high level of professionalism. Ability to deliver succinct and concise presentationsSkills & AttributesBasic QualificationsCurrent USA B1 Visa or the ability to obtain USA B1 Visa as a condition of employmentBilingual English/SpanishBS or MS in Computer Science or another technical discipline with 2-5 years of related experienceKnowledge of an enterprise-level relational database (Teradata, SQL, DB2, etc.)Knowledge SUSE LINUX operating systemGood knowledge of programming language of C/C++, Java, or PythonStrong communication skills and cultural awarenessAbility to understand and work with complex software and parallel processingPreferred QualificationsPrior experience working with Teradata Database and associated platforms (Vantage, Aster, QueryGrid, Unity)Experience in system software programmingExperience with data analysisWork EnvironmentGlobal engineering organization that provides 24/7/365 support24x7 operation may require on-call rotation (on-call rotation starts after 6-month training period)