.IntroductionIn this role, you'll work in one of our IBM Consulting Client Innovation Centers (Delivery Centers), where we deliver deep technical and industry expertise to a wide range of public and private sector clients around the world. Our delivery centers offer our clients locally based skills and technical expertise to drive innovation and adoption of new technology.A career in IBM Consulting embraces long-term relationships and close collaboration with clients across the globe.You'll work with visionaries across multiple industries to improve the hybrid cloud and AI journey for the most innovative and valuable companies in the world. Your ability to accelerate impact and make meaningful change for your clients is enabled by our strategic partner ecosystem and our robust technology platforms across the IBM portfolio; including IBM Software and Red Hat.Curiosity and a constant quest for knowledge serve as the foundation to success in IBM Consulting. In your role, you'll be encouraged to challenge the norm, investigate ideas outside of your role, and come up with creative solutions resulting in groundbreaking impact for a wide network of clients. Our culture of evolution and empathy centers on long-term career growth and development opportunities in an environment that embraces your unique skills and experience.Your Role and Responsibilities
- Provide technical support to customers via phone, email, and chat.
- Troubleshoot and resolve customer issues related to MuleSoft, including but not limited to, API connectivity, data transformation, and workflows.
- Collaborate with the development team to identify and resolve software defects.
- Create and maintain technical documentation to assist customers and internal teams.
- Rotating work schedule, which involves working 5 days a week with the possibility of including weekends (Saturdays and Sundays).Required Technical and Professional Expertise
- Experience working with MuleSoft.
- Strong understanding of MuleSoft architecture and components.
- Experience with MuleSoft development, including APIs, connectors, flows, and routers.
- Manages APIs and integrations with MuleSoft Anypoint platform.
- Familiarity with RESTful APIs, SOAP, and other web services protocols.
- Fair knowledge of Integration patterns and MuleSoft Cloud.
- Knowledge of SQL and database concepts.
- Experience with Unix/Linux and Windows operating systems.
- Excellent problem-solving skills and ability to work in a fast-paced environment.
- Strong communication and interpersonal skills.
- Fluency in English (written and spoken).Preferred Technical and Professional ExpertiseExperience with MuleSoft CloudHub and other cloud implementations.
- Knowledge in monitoring and API management tools.
- MuleSoft certification (MuleSoft Certified Developer).
- Advanced scripting skills for automation (e.G. Python or Shell).
- Strong interpersonal skills to collaborate in cross-functional teams