The driving force behind our success has always been the people of AspenTech. What drives us, is our aspiration, our desire and ambition to keep pushing the envelope, overcoming any hurdle, challenging the status quo to continually find a better way. You will experience these qualities of passion, pride and aspiration in many ways — from a rich set of career development programs to support of community service projects to social events that foster fun and relationship building across our global community.
The Role
As an Software Maintenance Renewal Specialist on our SMS Renewal Business Team, you will be responsible for the Software Maintenance and Support (SMS) contract renewals for AspenTech's worldwide customers. You will drive and execute the process from quote creation through quote acceptance by the customer, to purchase order receipt, and then order entry for invoicing. This position is in our Customer Support & Training organization and will require excellent customer service skills and strong collaboration with internal teams such as Sales, Sales Ops, Finance, and Legal.
Your Impact
- Research software license agreements and renewal history to identify upcoming SMS contract renewals
- Create SMS contract renewal quotes and send them for customer review
- Follow-up with customers to ensure their acceptance of the quotes and submission of corresponding purchase orders to meet our renewal metrics
- Work closely with customers to address their concerns and questions while using the escalation and approval chain to obtain needed help and approvals for any changes
- Collaborate with internal AspenTech resources (e.g. Sales Account Manager, Customer Success Managers, Support, Sales Ops, Finance, Legal) to expedite closure of quotes
- Document all external and internal communications as well as action plans for each pending SMS renewal quote in the Salesforce CRM system
- Ensure the timeliness and accuracy of the SMS entitlement and forecast data in the Salesforce CRM system
- Assist in resolving SMS invoice collection issues related to your assigned accounts
- Participate in other group projects and assignments as required
What You'll Need
- 2+ years of customer support, sales, or business operations experience in a fast-paced high-tech environment
- Bachelor's degree in business or technical discipline required
- Excellent customer service and interpersonal skills
- Exceptional written and verbal communication skills
- Strong attention to details and organizational skills
- Demonstrated ability to handle multiple priorities under tight deadlines with limited supervision
- Strong knowledge and experience in using MS Office tools such as Word and Excel
- Strong business acumen
