.**The company.**Toshiba is a provider of technology services for retail businesses to create high-quality digital platforms and products that accelerate time to market. Our diverse and adaptable teams provide the right mix of solutions and methodologies to deliver results as we collaborate with our clients' teams to foster innovation through continuous learning.**Our people.**At Toshiba, all team members are empowered to take responsibility and develop innovative solutions to our customers' most challenging problems. To retain and develop top talent, we foster a work environment that celebrates creativity, encourages skill development, and enables multidisciplinary collaboration.**What you will bring to the team**:As a Level 2 Support Engineer working for Toshiba Global Commerce Solutions you will play a key role in the evolution of the shopping experiences retailers offer and help shape the future of retail. We provide services to retail clients worldwide by developing and delivering an array of custom software solutions such as POS, self checkout, and mobility solutions. We seek proactive and skilled resources to work in a dynamic, collaborative and ever-changing environment.**What you will be doing**:Your typical day as a Software Support Engineer L2 will involve:- Resolving customer or partner reported software issues- Managing and tracking problems- Reviewing C, C++, Java and Object Oriented code functionality- Performing Unit and Functional Tests of code, Java scripts or tools- Performing recreates of customer reported problems for data capture- Providing primary software technical interface to key customers and partners**Naturally To be successful in this role, you must have and know of**:- Bachelor's Degree in Computer Science or related career.- 2 to 5 years of working experience as a L2 support engineer or similar roles and activities.- Linux and Object Oriented environments.- English: Fluent.- Java or C++ skills (at a minimum the ability to read) and possibly write code (things like java script or tools).- Strong analytical skills, problem determination and debugging, attention to detail, team work and excellent communication skills.- Good communication skills.- Diagnostic tools usage.- Knowledge of processes.- Ability to engage in technical support for customers, including: identifying & reproducing the problem and investigating the root cause.**Preferred skills**:- C, C++, Python.- Previous experience within Customer Support operations is preferable.- Knowledge/Experience with Oracle EBS Teleservice, AccuRev, Lotus Notes.**We offer**:- Career plan and real growth opportunities- Constant training, tutoring, online corporate courses, eLearning and more- Pleasant work environment (game room, nap area, amenities and more)