Software Support Specialist - Helpdesk

**RT Lawrence Corporation is expanding!**We are US-based Software Development company with 30 years of experience and have offices in United States, Philippines and Taiwan. We aim to develop next generation B2B products every 7 years to stay ahead of the technology curve.We take pride on our propriety software that we modify and setup base on our clients need and we are expanding in seeking technology professionals in Mexico for our added several new clients to our Remittance, Lockbox and new Data Analytics divisions.Job Title**:Software Support Specialist / Helpdesk****Key Responsibilities**:- Identify errors, devise solutions, and take necessary actions to ensure timely resolution of issues.- Assume accountability for the success or failure of assigned projects, ensuring delivery within SLA/project deadlines.- Structure and prioritize business requirements for assigned projects, ensuring alignment with organizational goals.- Actively participate in group discussions, contributing innovative ideas and outside-the-box solutions.- Conduct critical analysis of technical issues encountered, and develop solutions by evaluating alternative workflow options.- Collaborate with programmers to establish specifications and coordinate production of solutions.- Create documentation and system guidelines/manuals for the organization to ensure knowledge sharing and smooth operations.- Stay updated on industry trends and advancements by participating in educational opportunities, reading professional publications, maintaining professional networks, and engaging in professional organizations.**Qualifications**:- Keen Observer: Acute attention to detail, adept at identifying errors and offering insightful solutions.- Innovative Thinker: Demonstrates creativity and enjoys exploring unconventional ideas for impactful solutions.- Cloud Technologies Expertise: Proficient in managing AWS, Azure, or GCP cloud hosting platforms.- Self-Starter: Capable of executing projects independently with mínimal guidance.- Strong Communicator: Confident in expressing ideas and providing constructive feedback.- Passion for Excellence: Enthusiastic and dedicated to delivering high-quality work.- Alignment with Core Values: Committed to upholding integrity, honesty, and respect for all stakeholders.**Requirements**:- Bachelor's degree in Computer Science, Information Technology, or related field.- Proven experience in technical support or helpdesk role (3-5 years).- Strong analytical and problem-solving skills.- Excellent English communication and interpersonal skills.- Ability to work independently and collaboratively in a team environment.- Familiarity with remote connection tools and software troubleshooting techniques.Application Question(s):- Provide details of your current internet connection and backup plan in case its down.**Education**:- Bachelor's (required)**Experience**:- Technical support or helpdesk role: 2 years (required)**Language**:- Fluent English (required)