.Book4Time is a global leader in wellness and recreation management solutions for the hospitality market. Our SaaS platform manages the end-to-end guest experience and back office operations for hotels, resorts, casinos and private clubs in over 85 countries.We're looking for a Software Trainer / Onboarding Implementation Specialist in the SaaSspace who is passionate about working with new customers and leading their end-to-end launchexperience with our software. You will be the customer advocate, who owns and leads Book4Time SaaSimplementations. You will proactively listen, separating the wants from needs, providerecommendations, configure the system, and deliver detailed training in accordance to best practices inBook4Time.As a member of our team, you will own the customer journey in adopting our software from kickoff through to launch and personally deliver live 1-on-1 online training sessions via zoom. You willparticipate in creating effective training programs, updating training documentation, and materials toeducate customers on best practices and enable them to achieve their business goals while utilizing oursoftware.**Duties / Responsibilities**Requirements Gathering, Kick-off and ConfigurationWork closely with the Project Coordinator and the Sales team to understand and prepare forinitial customer communication.Educate customers on what is required for successful implementations.Gather and document all customer functional and technical requirements.Configure the Book4Time account in accordance with all the information gathered.3rd party integrations configurations.Project Management and Training DeliverySet the path for the customer journey end to end: confirm a common understanding of projectscope, delivery approach, task ownership, and deliverables.Control and communicate the project scope, schedules, and risk.Lead weekly training and project discussions, review work plans, risks, actions, issues, anddecisions that drive projects to completion and minimize "time to value"Deliver training sessions: train-the-trainer, and end-user training.**Responsibilities**:Become a knowledgeable product expert in all aspects of the Book4Time platform.Lead the training session and onboard customers from kick off planning to ensuring a successfultransition to post go live Support and Customer Success teams.Collaborate with our customers to understand their business requirements, goals, andobjectives focus on a successful onboarding experience.Perform the initial setup and configuration of the customers account prior to account delivery,ensure the setup aligns to the customers business requirements.Deliver the product training program for each assigned customer project via Zoom (and onsitewhen required) ensuring training deliverables are met within allocated timelinesManage all project deliverables, dates / milestones, and risks to ensure the customersuccessfully completes their required work activities.Practices and how-to questions
