The Solution Consultant will design, deliver, and execute business solutions and the activities of
implementing ARCOS product solutions to new and existing customers. Work directly with
customers to determine business rules and processes. Assist with completing configuration
documentation, implementation and train customers to test and prepare for go-live. Ensure that
implementations of ARCOS product solutions are accomplished within prescribed time frames
and standards.
ESSENTIAL JOB FUNCTIONS
This is intended as an outline of the essential functions of the position. Actual metrics that measure job performance
are set forth in separate performance management documentation.
Demonstrate strong knowledge and adherence of the ARCOS Solutions Delivery
Framework within assigned product solution areas.
Facilitate demos of assigned product solutions with sales staff to determine customer
configuration requirements and feasibility for successful implementation.
Contribute to pre-sale whiteboard sessions, rough order of magnitude scope documents
and formal scopes of work used to specify required deliverables for a product solution
implementation project.
Development of presentation materials focused on product solutions for key project
implementation meetings and internal training as assigned.
Coordinate and facilitate product solution configuration project related meetings with
customer stakeholders to include leading and/or co-leading Implementation Workshops
and Configuration Walkthroughs on-site at customer location and remotely.
Oversee analysis of requirements and data submitted by customers. Perform analysis of
requirements and level of "fit" to ARCOS product solutions.
matter expert ("SME") leading all configuration for assigned product solutions and that
are aligned to customer contracted deliverables.
Communicate project status to ARCOS project manager, team members, management
and client as deemed necessary.
Implement product solution configuration and testing plans based on customer
requirements.
Responsible for the User Acceptance Testing requirements (test script creation and
customer feedback processing) within any given project and product solution delivery.
Work directly with customers to establish optimal implementation of operational workflow
to enable ease of project plans and manage each phase of projects.
Provide excellent customer service and professionalism to ARCOS customers and internal
departments.
Assist with coordination of ARCOS Engineering developers to ensure proper
configuration of ARCOS product solutions and testing team to ensure complete testing
of ARCOS product solutions.
Accountable for simultaneous, multiple small/medium product solution implementation
projects.
Support and influence incremental business opportunities at new and existing customers
and/or partners and effectively communicate to Sales and Management.
Other duties as assigned.
QUALIFICATIONS & REQUIREMENTS
**Individual in this position should have**:
**POSITION TITLE**: Solutions Consultant
**FLSA STATUS**: Exempt
**DEPARTMENT**: Professional Services
**REPORTS TO**: Principal Solutions Consultant, or Consulting Services Manager
**Effective**: November 11, 2019
Bachelor's degree from an accredited college or university or equivalent experience.
A minimum of five years' experience working directly with customers on needs analysis
Ability to read, analyze and interpret general business documents, technical procedures
and customer reference materials.
Ability to write reports, training materials and procedure manuals.
Ability to act as an individual contributor on a customer project, primarily as a product
Reasoning ability to interpret an extensive variety of technical instructions in mathematical
or diagram form and work with abstract and concrete variables.
Competency with Salesforce, Office 365, and Jira.
Excellent typing skills, strong grammar, and spelling abilities.
Attention to detail, and knowledge of basic operational hygiene
- Time reporting
- Status reporting
- Punctuality
- Conduct actions with integrity and accountability
Working knowledge of UNIX/AIX and SQL.
Ability to have 50% travel, including domestic and international. The ability to travel by air
is mandatory. Must possess a valid driver's license.
