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Solution Customer Service RepresentativeApply remote type Hybrid locations Cuernavaca time type Full time posted on Posted 2 Days Ago time left to apply End Date: December 20, 2024 (22 days left to apply) job requisition id R0269635 Thales people architect identity management and data protection solutions at the heart of digital security. Business and governments rely on us to bring trust to the billions of digital interactions they have with people. Our technologies and services help banks exchange funds, people cross borders, energy become smarter and much more. More than 30,000 organizations already rely on us to verify the identities of people and things, grant access to digital services, analyze vast quantities of information and encrypt data to make the connected world more secure.
Solution Customer Service Representative Cuernavaca, Morelos (Hybrid)
Position Summary Thales is looking for a Solution Customer Service Representative who is primarily responsible for coordinating the Order Processing with appropriate Solution Sales, Project Managers, Sales Operations, and Finance teams, taking total ownership of customers' orders from the Purchase Order receipt to the delivery and invoicing.
In this position, you will also be responsible for Customer Satisfaction and Service Excellence in terms of Order Processing and follow-up from the customer point of view and Support MCS Solutions & Services strategy and business execution.
Key Areas of Responsibility Check Customer's Purchase Orders and translate them to Thales' ERP Modules system to allow treatment from Project Managers and Finance Controller.Organize kick-off meetings (Engagement Review) at purchase order receipt for large or non-recurrent projects with all solution actors (Solution Sales, Project Manager, and Finance Controller), and if applicable with Logistics, Purchasing, and/or Business Efficiency teams.Ensure that all documentation has been sent by Solution Sales and book orders in the ERP system, following up on projects until they are properly invoiced.Provide necessary reports to Solution Sales, Finance Controller & BPA Management.Responsible for compiling reports for the entire business entity for key business partners' review.Attend audits and provide the information requested by auditors (such as External Auditors, Corporate).Solve problems and propose solutions for partner teams to achieve their desired results while maintaining company standards.Minimum Qualifications Bachelor's degree in International Business, Administration, or similar.3+ years of relevant business experience with sales administration and logistics, including Incoterms (international commerce terms), Payment Terms, Taxes, and customs rules.Intermediate-advanced English proficiency, oral and written.User of ERP Systems & tools as well as Microsoft Office Suite, mainly Excel and pivot tables.Strong communicator and negotiator, analytical, results-oriented, customer-oriented, strong time manager, autonomous, honest, and empathetic, with a strong focus on helping customers and ensuring their satisfaction.If you're excited about working with Thales, but do not meet the requirements for this position, we encourage you to join our Talent Community!
What We Offer Thales provides an extensive benefits program for all full-time employees working 30 or more hours per week and their eligible dependents, including the following:Elective Health and Dental plans.Company-paid holidays, vacation days, and paid sick leave.Company-provided Life Insurance.Why Join Us? Say HI and learn more about working at Thales.
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At Thales, we provide CAREERS and not only jobs. With Thales employing 80,000 employees in 68 countries, our mobility policy enables thousands of employees each year to develop their careers at home and abroad, in their existing areas of expertise or by branching out into new fields. Together, we believe that embracing flexibility is a smarter way of working. Great journeys start here, apply now!
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