.At Infobip, we dream big.
We value creativity, persistence, and innovation, passionately believing that it is through teamwork that we can all reach greater heights.Since 2006, we have been innovating at the edge of technological possibilities and are now shaping global communications of the future.
Through 70+ offices on six continents, Infobip's platform is used by almost 70% of the population, making it the largest network of its kind and the only full-stack cloud communication platform globally.Join us on our mission to create life-changing interactions between humans and online services with new and unseen solutions.Our Solutions Engineer will be a mediator between Infobip and customer deployers/development technical teams, providing an accurate technical solution and expertise.
The engineer in this role takes part in the activities for Infobip's customers product proposals, deployments, connectivity and integrations, improvement of their current implementations, solution design and delivery.In order to deliver the desired business results, Solution Engineers collaborate with the regional teams and act as a project manager or assist the more experienced project leads.You know you are doing a good job when you:- Have a strong knowledge of all technical aspects of Infobip's products and solutions.- Understand the customers' businesses, knowing exactly which of our products can help them evolve their business.- Integrate Infobip Products into our clients' systems (custom-scripted API, SFTP, and other solutions over CPaaS, SaaS services).- Can identify new and innovative use cases for Infobip's products and solutions.- Have an excellent understanding of the business and are up to date with the latest industry trends as well as the competition.- Can build a solid relationship with our sales and technical teams so they consider you an asset and enjoy working with you.- Conduct demos, POCs, and solution integration enablement sessions for customers and document with meeting minutes summaries.- Ensure the highest degree of customer satisfaction during the implementation of the project.- Collect the technical requirements and design technical solutions and service integration plans.- Deliver detailed and accurate technical documentation.- Handle the technical and security questionnaires.- Ensuring that all the projects are delivered on time, within scope and budget.The engineer on this level focuses on learning Infobip's products and solutions as well as the business processes.
Having an intermediate level understanding of project management, s/he successfully performs project-related tasks, and consults with the senior engineers, Solution Architects, and Solution Managers on the assigned projects