.**General Information**:- Country/Region- Mexico- Province/City- San Miguel de Allende, Gto.- Location- Rosewood San Miguel de Allende- Department- Food & Beverage - Services- Job Type- Full-time Permanent- Main Focus- Delivering all bar-related aspects of the guest experience according to Rosewood standards.- Efficiently preparing drinks, setting up & breaking down of the bar in line with Standard Operation Procedures (SOP's).- Effectively communicating, prioritising, and delegating tasks in a sophisticated environment.- Ensuring the best range of quality drinks are available by trained, knowledgeable staff as quickly and efficiently as possible.- Taking a proactive approach in developing Bartenders, Barbacks and ultimately the overall guest experience.- Continuously drive the quality of product and deliver excellent results.- Guest Satisfaction- Ensures that all associates deliver the brand promise and always provide exceptional guest service.- Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.- Finance- Maximizes associate productivity through the use of multi-skilling, multi-tasking, and flexible scheduling to meet the financial goals of the business as well as the expectations of the guests.- Marketing- Evaluates local, national and international market trends, vendors and other hotel/restaurant operations constantly to make sure that the hotel's operations remain competitive and cutting edge.- Is savvy of the local scene and maintains strong network of contacts to entertainers, barmen.- Maintains a close relationship with regular patrons and entertains whenever appropriate.- Operations- Ensures that minimum brand standards have been implemented.- Ensures that all Food and Beverage essentials are implemented.- Responds to the results of the consumer audit and ensures that the relevant changes are implemented.- Tastes and monitors the beverage products served throughout the operation, provides feedback where appropriate.- Conducts frequent and thorough inspections.- Human Resources- Oversees the punctuality and appearance of Bar associates, making sure that they wear the correct uniform and maintain a high standard of personal appearance and hygiene, according to the hotel and department's grooming standards.- Maximizes the effectiveness of associates by developing each of their skills and abilities through the appropriate training, coaching, and/or mentoring.- CRITICAL SKILLS & QUALIFICATIONS- Required skills- Ability to work in a team and build relationships with the others.- Proficient and Fluent in Spanish and English as a must.- Being highly organised and proactive in managing your tasks.- Having a passion for guest service and the art of cocktails crafting.- Possessing a thorough understanding of Mixology and bartending in a high volume, upscale environment