.**Responsibilities**:- Support all aspects around ERP, Warehouse Management System (WMS) and other integrated systems.- Experience with Microsoft Windows Server platform, IIS, and Microsoft SQL Server database- Delivering assigned scope within deadlines adhering to established patterns and standards- Generate appropriate levels of quality technical documentation- Participating in daily/weekly design meetings and interacting with peer Application support analyst to work towards a common solution.- Presenting to peers, team or IT community on technologies ideas, or other projects.Participate in peer code reviews.- Work closely with the Business users on request to generate Reports, User Access Review and Security group changes.Understand how the Fulfillment team is currently using the WMS and other technology and provide insight to IT & Warehouse Management.- Maintain and enforce security policies and procedures aligned with best practices for segregation of duties and lead other process improvement initiatives.- Monitor Help Desk Ticketing System for issues specific in ServiceNow, or for any tickets which can be resolved remotely.Must have technical knowledge in Management Reporter, SSRS Reports, JSON Log, FastPath, and other related tool used in Driscoll's.**Qualifications**:- Bachelor's degree in Computer Science, or Business, or equivalent work experience- 3-5 years of experience as a Support Professional in IT field or as an IT Technical Consultant.- Experience in ERP, WMS support experience, especially with substantial financial knowledge.- Excellent written and verbal communication and problem solving skills- Excellent learning skills with the ability to quickly pick up new technologies- Excellent communication skills, collaboration skills, self-motivation and must have a strong team spirit.Customer focused- Works with support partners to provide 24x7 support and Level 3 escalation- Strong Technical knowledge- Excellent verbal & written communication skills- Ability to communicate with international customers (cultural awareness)**About Driscolls**:Driscoll's is the global market leader for fresh strawberries, blueberries, raspberries and blackberries. With more than 100 years of farming heritage and hundreds of independent growers around the world, Driscoll's is passionate about growing fresh, beautiful and delicious berries. Our values of humility, passion and trustworthiness have guided our mission to delight consumers around the world.Driscoll's exclusive patented berry varieties are developed through years of research using only natural breeding methods - meaning, no GMOs. From farm-to-table, we focus on delivering a high quality, premium berry experience with our many supply chain partners.Driscoll's is the trusted brand for Only the Finest Berries.Driscoll's es el proveedor líder en la comercialización de Fresas, Frambuesas, Zarzamoras y Arándanos Azules en el mundo