.**Job Title: Information Technology Support****Location: Tijuana, Mexico****Company: BPO Technologies****Hours: 9 AM to 6 PM Mon - Fri, Sat 8 AM to 12 PM****Compensation**:**About Us**:BPO Technologies is a leading call center specializing in connecting potential clients with top-tier financial solutions. We leverage our expertise in debt solutions with your contributions to directly impact our clients' financial future. We pride ourselves on utilizing cutting-edge technology and a highly skilled team to deliver excellence. Our dynamic team values collaboration, integrity, and performance. If you are passionate about driving results and thrive in a fast-paced, client-focused setting, we invite you to explore opportunities with us and make a significant difference in the financial services industry.**Job Overview**:The Information Technology Support will be responsible for providing technical support and ensuring the smooth operation of IT systems and equipment. This role involves troubleshooting hardware and software issues, maintaining IT infrastructure, and assisting with technology implementations.Would also like this role to help us with Reporting and Analytics.**Requirements**:- Types 35 words per minute.- Comfortable speaking / writing in English- One year experience in this specific or or in a similar role.- Advanced with Microsoft Excel.- Excellent problem-solving skills and attention to detail.- Strong attention to detail and accuracy.- High level of analytical and problem-solving skills.- Effective communication skills, both written and verbal.- Ability to handle confidential information with integrity.- Capable of working independently and as part of a team.- Can manage multiple projects simultaneously.- Utilizes organizational and time-management skills.- Stay current with industry trends and advancements.**Key Responsibilities**:- Install, configure, and maintain computers, printers, and other IT equipment.- Perform regular system updates, backups, and security checks.- Monitor network performance and ensure system reliability.- Identify and repair hardware malfunctions, including desktops, laptops, and peripherals.- Maintain detailed records of support requests, resolutions, and system changes.- Document IT procedures and create user guides as needed.- Track and manage IT equipment inventory.- Ensure proper disposal of outdated or non-functional equipment.- Provide training and guidance to users on IT systems and software.- Assist with onboarding new employees and setting up their workstations.**Preferences**:- Bachelor's degree in Business Analytics, Data Science, Statistics, Computer Science, Mathematics, or a related field- Able to present a portfolio of data analysis projects.- Proficiency in data analysis and visualization tools (e.G., SQL, Tableau, Power BI).- Strong knowledge of statistical methods and data modeling techniques.- Experience with programming languages such as Python or R