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*** Soporte Técnico de Data Center en sitio - Presencial en**Tultitlan, Estado de México*****Requirements**:- Bachelor's degree in Systems, Electrical, Network, or Industrial Engineering, or equivalent, and/or relevant experience in Data Centers (with technical studies).- Intermediate English level (reading and writing).- Strong organizational and communication skills (written and verbal).- Proficient in Excel, Power Point, Exchange, SharePoint, Teams, Visio, and Microsoft- Analysis, problem-solving, organizational, team building, conflict management- Ability to lift 50 pounds- Ability to work in rotational shifts including day/nights including weekends and holidays as required- Ability to stand for extended durations,- Ability to utilize a pallet jack/forklift- Familiarity with IT equipment including servers, network switches, storage, and cabinets- Solid working knowledge of data center environments and infrastructure, network and telecommunications protocols and platforms, and disaster recovery- Must be a citizen or permanent resident of the countryGeneral Services- Escorting of vendors and customers- Perform escorting of DXC Technology and non-DXC Technology personnel, vendors, and customers within all secured spaces and data center white spaces per DXC Technology security policies.- Provide technical oversight of activities performed during escorting activities to ensure that all technical components are performed in accordance with the approved Change or Incident record.- Communication- Join and participate in technical change reviews and incident troubleshooting calls as well as web sessions between DXC delivery teams and DXC customers.- Communicate in English both written and verbal- Provide escalation and ongoing communication to DXC Leadership and Site Leads per the notification path provided by DXC for incidents and outages causing significant impact to DXC, DXC's customers, or the data center.- Provide escalation and ongoing communication to DXC Leadership and Site Leads per the notification path provided by DXC for any failed or missed changes, and/or incidents that are a result of actions taken or lack of actions taken by the supplier personnel.- Site Access- Review data center access requests to ensure compliance to DXC Technology processes- Review, approve, and execute site access requests according to DXC Technology processes and procedures- Interface with supplementary service providers, Vendors, and Telco providers- Perform vetting processes of visitors in accordance to DXC Security policies.- Documentation and Reporting- Create and maintain documentation related to site specific activities performed including processes and procedures.- Provide AdHoc reporting as needed- Support current and future projects related to new tools, processes and procedures implemented by DXC Technology.- Maintain a daily turnover log of all interactions and work completed.- Track all work being performed in the secured spaces at all times