**Soporte Técnico**:
- Location: Mexico Regional Office- City: Cancún, ROO, MX, 77500- Date: Oct 22, 2024As a Technical Support you will be responsible for providing technical assistance to computer users within the organization. You will be responsible for answering questions and resolving computer-related issues, both in person and via telephone or electronically. You will also provide assistance with computer hardware and software usage, including printing, installation, word processing, electronic mail, and operating systems.
**Job Duties and Responsibilities**:
- Provide technical support to computer users, addressing their software and hardware problems.
- Document support requests and resolutions using the internal ticketing system.
- Assist with the installation, configuration, and ongoing maintenance of computer hardware and software.
- Track inventory of equipment, accessories, and supplies; prepare requirements for replacements and upgrades.
- Collaborate with other IT professionals in the team to resolve more complex issues.
- Participate in regular meetings with the Information Technology Department for updates on available tools, resources, and protocols.
- Report any persistent or serious IT issues or risks to higher management.
- Complete additional tasks or responsibilities as assigned.
**Work Experience**:
- Performs routine assignments in the entry level to a professional job progression
- Uses existing procedures to solve routine or standard problems
- Receives instruction, guidance and direction from others
- Has 0 to 3 years of work experience
**Competencies**:
Interpersonal Skills
Job Functional Knowledge
Leadership
Problem Solving
Talent Development
Teamwork and Collaboration
Action Management
Business Expertise
Championing Guest Needs
Impact
Innovation
**Education**:
- Associate's Degree, Bachelor's Degree or Master's Degree in a related field is preferred.
- Equivalent combination of education and experience will be considered.
**Certifications**:
- CompTIA A+
- Microsoft Certified IT Professional (MCITP)
- Information Technology Infrastructure Library (ITIL)
- Additional certifications may be required or preferred
Does this opportunity resonate with your aspirations? Your time is valuable, and we assure you that this discussion will be worth every second. Feel free to submit your resume!
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, protected veteran status, genetics, gender identity or expression, national origin, or disability.
Requisition ID: 8139