ZKTECO for expansion requests:
Technical Support Engineer
**Reports to**:Technical Support Team Manager
**Department**:Access Control -Technical Support
Summary
Duties & Responsibilities
Ø Performs remote troubleshooting of hardware and software, and component replacement, installation, and repair.
Ø Provides intermediate to advanced product education to customers and staff.
Ø Tests and debugs software and hardware updates.
Ø Performs Quality Control (QC) on factory shipments.
Ø Troubleshoots system and network problems and diagnoses and solves hardware or software faults.
Ø Provides procedural documentation and relevant reports.
Ø Interacts with overseas team when necessary to establish further support for more advanced troubleshooting.
Ø Learns updated information and skills relevant to role as new products and technology progresses.
Ø Follows diagrams and written instructions to repair a fault or set up a system.
**Qualifications**:
- Associate degree (A.A.), technical school or equivalent, one to three years related experience, or equivalent combination of education and experience.
- Excellent verbal and written communication skills.
- Customer service experience
- Computer savvy
- Commitment to excellence and high standards.
- Strong organizational, problem-solving, and analytical skills; able to manage priorities and workflow.
- Strong interpersonal skills.
- Basic understanding of Hand tools (ex. screwdrivers, plyers, drills, ect.)
- Ability to understand and follow written and verbal instructions
- Ability to deal effectively with a diversity of individuals at all organizational levels.
- Basic understanding of I.P. systems and network fundamentals.
- Good judgement with the ability to make timely and sound decisions
- Ability to adapt to clients' needs within a troubleshooting scenario.
- Creative, flexible, and innovative team player
- Ability to work independently or as a team player
- Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm.
Competencies
**Problem Solving **Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.
**Technical Skills **Assesses own strengths and weaknesses; Pursues training and development opportunities; Strives to continuously build knowledge and skills; Shares expertise with others.
**Customer Service **Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
**Communication **Clearly and informatively relays message in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Able to read and interpret written information.
**Teamwork **Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed.
Tipo de puesto: Tiempo completo
Sueldo: $23,000.00 - $25,000.00 al mes
Horario:
- Turno de 8 horas
Experiência:
- Atención al cliente: 1 año (Obligatorio)
Lugar de trabajo: Empleo presencial