.General Information Country/Region Mexico Province/City Nayarit Location Rosewood Mandarina Department Spa & Wellness Job Type Full-time Permanent Job DescriptionOVERVIEW/BASIC FUNCTION To assist the Spa & Wellness Director in organizing and supervising the operation. To supervise reception operation and fill in at spa reception as often as needed. To assist in managing spa associates, maintaining the highest quality of service and standards in the different departments of the spa. To continually learn and become knowledgeable in spa services and therapies, health and wellness. To Manage the day-to-day operations of the Spa.Essential Duties and Responsibilities – (Key Activities) Provides strategic direction for business growth.Develop and implement the agreed annual budget and business plan.Monitors the financial performance and operations to support the objective of the Spa.Is responsible to ensure each manager is aligned with the agreed strategy and annual business plan.Responsible for establishing the annual spa events calendar with global/local retail partners.Responsible for ensuring the approval and implementation of the annual local, members & events calendar.Collaborate with the Marketing Manager on the strategic marketing plan and oversee the implementation tactics.Establishing the Spa as the primary wellness destination within the city, elevating the brand presence to be "top of mind" for all local guests.Advocate of innovation in support of detailed wellness concepts, local marketing tactics and hotel guest spa awareness.Passionate about holistic wellness, in-depth knowledge and experience in the spa industry, information and trends, updates on wellness research and innovation, especially related in retreats, wellness programs, massage, nails, aesthetics and physical/mental health.Design and create wellness packages, retreats, programs, menu development, facilities journey planning, and marketing.Oversee the overall marketing and member/guest utilization of the services and facilities of the Spa.To collaborate with the Sales & Marketing, F&B and Rooms on integrating the spa and wellness program and amenities into the overall guest wellbeing experience throughout the hotel.Financial Responsibilities Responsible for the business channels of membership, online bookings, services sales, and retail sales.Achieving GOP.Cost Management while maintaining standards.Responsible to acquire and establish the global wellness goals for hotel and local capture rate within the first year of business.Financial plans for spotting trends, measuring productivity and monitoring progress.Ensure the establishment and execution of all financial, operational, and departmental goals.Maximize departmental revenues for the hotel through appropriate strategies from reports on P&L performance and outline tactics to achieve budgets and GOP
