Upwork, in collaboration with a leading American multinational technology company, is looking for a Spanish Speaking M365 Grace Period Support Specialist.
This unique opportunity allows you to be at the forefront of Microsoft's products.
If you have expertise in M365 products and a passion for innovation, we encourage you to apply.About Upwork:Upwork is the world's largest marketplace connecting businesses with independent talent across the globe.
We are thrilled to support our client's business products, a game-changing initiative that will define the future of technology.Job DescriptionAbout the Role:The client is seeking skilled and experienced M365 Grace Period Support Specialist to support Spanish Speaking clients.
The agent will proactively contact and provide solutions to customers who have M365 subscriptions currently in "Grace" period, which includes any of the following: the existing payment method is expired, declined by the bank.
The freelancer will support the customer by assisting them to re-add their payment.Are you ready to shape the future of technical excellence and customer success?
We're looking for an exceptional person to join our dynamic team.QualificationsWhat should you have:Strong command of the English and Spanish languageSuperior communication skills including active listeningGeneral knowledge on M365 technologies (Exchange, SharePoint, Teams, DNS, PowerShell, etc.
)Experience with Microsoft 365 web applications and feature setsExcellent problem-solving skillsStrong interpersonal skillsPersuasion skills are a plusA positive attitude and the ability to build relationships with clientsAbility to speak a second language may be advantageousDevice Specifications:Computer that is not joined to another company's domain, neither managed by any remote management – inventory systems or toolsWindows 10 Pro (latest updates installed)Minimum of 8 GB RAM (16 is recommended)Core i3 processor (i5 is recommended)Minimum of 256GB Hard disk (256 SSD is recommended)LAN (local access network) requiredFor security requirements, freelancers will not connect to the provided systems and tools using WiFi.A minimum of 25 Mbps download speed & 10 Mbps upload speedNo 3rd-party antivirus software installedMedia devices that are Teams compliantMicrophone/headset with background noise canceling (not a phone headset)Webcam, preferably compatible with Windows Hello TechnologyIf you are selected to move forward you will need to complete the following steps with our onboarding team:Background check and authorizationIdentity check and location checkLive hardware check confirming the technical specifications required for the rolePayroll vendor documentationAdditional InformationFortune 500 ClientCompetitive PayRemote WorkAll your information will be kept confidential according to EEO guidelines.#J-18808-Ljbffr