Spare Parts Administrator - Regional Process Expert

Spare Parts Administrator - Regional Process ExpertTraining programs, identification of improvement areas, data management & analysis (TTQ, OFU, Pending Offers etc), process compliance and performance.
Your MissionTraining and Development Identify training needs and conduct training sessions on processes and tools for the region.Process Improvement Identify improvement areas in the processes and tools.Collaborate with the Spare Parts Global Process Expert and Global Process Driver to implement improvements.Process Compliance and Performance Ensure process compliance and performance within the region.Specific Responsibilities Manage Spare Parts Orders (ZSP) and Control & Credit Notes.Perform Customer Requested Date (CRD) checks and Available to Promise (ATP) checks.Monitor and address the ageing backlog.Prepare and analyze monthly dashboards.Follow up on offers and track Time to Quote (TTQ) and On Time in Full (OTIF) metrics.Ensure the productivity of Parts Administrators.Monitor and improve the hit ratio.Data Analysis Perform data analyses for the region, including metrics like TTQ, pending offers, ATP file, and hit ratio.Your ProfileKnowledge and Experience: Strong knowledge in trade, supply chain, and industrial retail, preferably in spare parts and logistics.Familiarity with order management processes.Skills and Abilities: Ability to work independently and handle pressure effectively.Capable of managing priorities and addressing multiple customer requests.Expertise in Excel and ERP systems; knowledge of SAP is a plus.Excellent communication skills, both written and verbal.

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