.Job DescriptionInnova Solutions is immediately hiring a Telephony Specialist.Position type: ContractDuration: 1 MonthLocation: RemoteAs a Telephony Specialist, you will play a key role in configuring and facilitating the installation of equipment used for voice, video, and data transmission in our initiative of migration and transformation of contact center technologies to Google CCAI. This initiative also includes the design, implementation, and optimization of telephony infrastructure, including SIP trunking and PSTN implementations. This position requires someone with deep technical expertise in support of IP telephony, network, and data systems, as well as management of the ongoing maintenance of those systems.Key responsibilities:Provide remote and onsite support of IP telephony, network, and data systems, and manage the ongoing maintenance of those systems.Lead the implementation, configuration, and integration of telephony systems (SIP Trunking, PSTN, Google CCAI, Salesforce CTI) into the contact center infrastructure.Work closely with internal teams, vendors, and external partners to ensure the systems are fully integrated and functioning with minimal disruption during the transition phase.Design and optimize telephony solutions that support high-volume contact centers, ensuring efficient call routing, quality, and performance.Collaborate with Google CCAI implementation teams, Salesforce teams, and other key stakeholders to ensure telephony systems align with overall contact center transformation goals and business requirements.Identify and troubleshoot issues with telephony systems, providing timely resolutions to minimize service disruption.Oversee and participate in rigorous testing and quality assurance activities for telephony systems before and after deployment.Provide insights and recommendations to enhance voice channel performance, improve call routing, and integrate new features and services into the contact center environment.Develop comprehensive technical documentation and architecture diagrams for telephony solutions.Train and mentor other team members, helping them understand the telephony systems and integrations in place.Support the Hypercare phase after platform transitions, ensuring telephony services are fully operational and any post-deployment issues are quickly addressed.Required Skills:8+ years of experience in telephony systems, including SIP trunking, PSTN, and contact center telephony integrations.Hands-on experience with contact center technologies like Google CCAI, Verint QM, and Alvaria WFM.Proven experience in integrating telephony platforms with CRM and other contact center systems, particularly Salesforce and Google CCAI.Excellent verbal and written communication skills, with the ability to communicate complex technical issues to both technical and non-technical stakeholders.Knowledge of ITIL or similar frameworks for service management