Specialist, Attendance Wfm

At AT&T, we're connecting the world through the latest tech, top-of-the-line communications and the best in entertainment. Innovation powers all that we do, and our groundbreaking solutions deliver compelling communication and entertainment experiences to millions of customers worldwide. As part of our team, your next big idea could be our newest innovation. Here's your opportunity to combine your passions for entertainment, media and technology to transform our company and your career.As Specialist, Attendance:- Payroll Administration, testing of new tools and processes.- Utilizes in depth knowledge of WFM processes and procedures in helping to identify and solve uncommon issues.- Based on historical trends they implement predefined solutions to uncommon problems. Also works with Supervisors to resolve extraordinary problems related to the operation of the center.- Review performance results, call volume patterns, attendance, and attrition to improve performance in support of business objectives- Makes recommendations for revised policies and practices based on the needs of the business.- Ensures execution. Must be able to consider multiple factors and simplify complex factors to effectively communicate and drive improvements in performance.- Advanced English Skills- Detailed Comprehension and Domain of call center environment.- Extensive Experience with Nice IEX, Total View WFM, Avaya CMS, or any other WFM tool needed.- Working experience: process management, project administration, decision maker- Analytical thinking,- Advanced Excel skills- College preferred with degrees related to business management, mathematics, call center principles- 1-3 years WFM Experience