Role Purpose
The Legal Operations Specialist is the point of contact & administrator for the Legal Management and eBilling systems, providing customer service and issue resolution for internal and external stakeholders.
Key Accountabilities
1. Provide admin and point of contact support for Legal Management & eBilling systems, including maintenance of workflows, assisting users with searches and issue resolution.
2. Create and run reports for in-house Legal attorneys/staff using existing tools and/or new tools.
3. Ensure engagement letters and billing guidelines are in place with external vendors, processes and governance are followed, and recommend new processes and governance where warranted.
4.
Communicate with Accounts Payable relevant stakeholders regarding unpaid invoices and notify relevant parties of status.
5. Resolve issues with invoices with vendors, including researching root cause, coordinating with in-house attorneys/staff to reach a solution, and coordinating with legal operations, finance and/or IT Technology to implement.
6. Actively participate in Spend Management work team and assist and communicate with external contractors as appropriate.
7. Conduct system testing when new systems, upgrades and/or enhancements are implemented.
Key Skills & Experiences
Educational Attainment:
- Bachelor's in Law or a related field of work, or equivalent work-related experience.
Critical Expertise & Experience:
- Experience administering systems and software, preferably in the law department or law firm space.
- Experience with system testing and issue resolution.
- Experience with resolving billing and invoice issues.
- Ability to work with very little supervision and proactively brief stakeholders on progress and outcomes.
- Experience with reporting tools – Passport and Anaqua experience is a plus.
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