At Henkel, you can build on a strong legacy and leading positions in both industrial and consumer businesses to reimagine and improve life every day.
If you love challenging the status quo, join our community of over 47.000 pioneers around the globe.
Our teams at Henkel Adhesive Technologies help to transform entire industries and provide our customers with a competitive advantage through adhesives, sealants and functional coatings.
With our trusted brands, our cutting-edge technologies and our disruptive solutions, you will have countless opportunities to explore new paths and develop your skills.
Grow within our future-led businesses, our diverse and vibrant culture and find a place where you simply belong.
All to leave your mark for more sustainable growth.Dare to make an impact?
YOUR ROLE Accountable for securing supply & stock management shortages, ensuring agility and reliability, supporting an amazing customer experience.
Interacts and collaborates internally with relevant departments, setting and aligning priorities to meet customer expectations and needs.
Accountable for complex decision related supply and stock management activities without direct customer interaction, adopting customer centricity mindset within day-to-day interactions with stakeholders (set and meet expectations, stress-free experience, maintain a positive & professional demeanor).
Stock Management: Orchestrate and prioritize customer needs vs. Supply Chain capabilities, monitoring stock levels (incl.
material lifecycle) to secure availabilities to fulfill incoming customer and intercompany orders, while minimizing costs.
Manage stock (cross SBU) in case of shortages and force majeurs, prioritizing cases based on customer segmentation/ delivery priority rules & SBU policies.
Manage customer batch prolongation requests and material lifecycle phase in/out in collaboration with CSX/ Supply Planning and GBS+.
Customer Relationship Management (CRM) Data: Enter relevant information into the customer relationship management system after each contact with relevant team responsible to solve a customer request or issue and to ensure that the organization has quality data to enable effective customer retention and business development activities.
Schedule follow-up actions.
Customer Experience Service Strategy Customer Service Experience Operations: Provide a quality service to customers indirectly, supporting the identification of opportunities to secure new business or support retention.
Responsibilities may include resolving supply chain/ customer issues and/or providing/managing data.
YOUR SKILLS Manage Complexity Process Optimization Resilience Planning and organizing customer focus, analyze Alternatives and recommend solutions Builds customer loyalty Bacherlor degreeMinimal work experience required in years: 2-5 years of experience in Customer Service / Supply Chain At Henkel, we come from a broad range of backgrounds, perspectives, and life experiences.
We believe the uniqueness of all our employees is the power in us.
Become part of the team and bring your uniqueness to us!
We welcome all applications across different genders, origins, cultures, religions, sexual orientations, disabilities, and generations.