.Specialist Customer Service Experience Supply & StockAt Henkel, you can build on a strong legacy and leading positions in both industrial and consumer businesses to reimagine and improve life every day.
If you love challenging the status quo, join our community of over 47,000 pioneers around the globe.
Our teams at Henkel Adhesive Technologies help to transform entire industries and provide our customers with a competitive advantage through adhesives, sealants and functional coatings.
With our trusted brands, our cutting-edge technologies and our disruptive solutions, you will have countless opportunities to explore new paths and develop your skills.
Grow within our future-led businesses, our diverse and vibrant culture and find a place where you simply belong.
All to leave your mark for more sustainable growth.Dare to make an impact?Accountable for securing supply & stock management shortages, ensuring agility and reliability, supporting an amazing customer experience.Interacts and collaborates internally with relevant departments, setting and aligning priorities to meet customer expectations and needs.Accountable for complex decisions related to supply and stock management activities without direct customer interaction, adopting a customer-centric mindset within day-to-day interactions with stakeholders (set and meet expectations, stress-free experience, maintain a positive & professional demeanor).Stock Management: Orchestrate and prioritize customer needs vs. Supply Chain capabilities, monitoring stock levels (incl.
material lifecycle) to secure availabilities to fulfill incoming customer and intercompany orders while minimizing costs.Manage stock (cross SBU) in case of shortages and force majeurs, prioritizing cases based on customer segmentation/delivery priority rules & SBU policies.Manage customer batch prolongation requests and material lifecycle phase in/out in collaboration with CSX/Supply Planning and GBS+.Customer Relationship Management (CRM) Data: Enter relevant information into the customer relationship management system after each contact with the relevant team responsible to solve a customer request or issue and to ensure that the organization has quality data to enable effective customer retention and business development activities.
Schedule follow-up actions.Customer Experience Service Strategy.Customer Service Experience Operations: Provide quality service to customers indirectly, supporting the identification of opportunities to secure new business or support retention.Responsibilities may include resolving supply chain/customer issues and/or providing/managing data.What makes you a good fitManage Complexity Process Optimization.Resilience.Planning and organizing customer focus, analyze alternatives and recommend solutions.Minimal work experience required in years: 2-5 years of experience in Customer Service / Supply Chain