Specialist Customer Service Support Hcb

About this PositionAs Specialist Customer Service Support HC, you will be an integral part of a dynamic team dedicated to delivering exceptional service and support to our valued clients.
In this role, you'll have the opportunity to make a direct impact by helping customers navigate challenges, providing tailored solutions, and ensuring their satisfaction.
If you're passionate about problem-solving, thrive in a fast-paced environment, and are eager to contribute to the growth of a forward-thinking company, we'd love to have you join our team!What you'll do:Responsible for processing and delivering Credit & Debit Notes, managing disputes and creation, returns and rejections, edition and continued tracking of assignment process.Straight relationship with BU (Sales Controlling, Taxes) &/or F-OTC.Proposes, contributes, and updates the process documentation and enhancements, as well as identifying opportunities for improvements and automation throughout the whole process workflow.Applies Quality Management System in accordance with ISO 9001:2015 norm in daily activities and identifies continuous improvement opportunities in the process.#J-18808-Ljbffr